Aster Group

Customer news

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information.

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Providing advice when you need it

So that we can best support our customers, we have brought two of our teams together to provide you with easier access to advice on things like benefits, money management and using the internet to search and apply for a job online.

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Do you need extra storage?

Could you do with some extra storage space?

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Working in partnership to keep our communities safe

Our dedicated anti-social behaviour team works closely with the police and local residents to resolve any issues of concern to ensure our communities remain safe.

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Fire Safety

Whilst we have no specific concerns about the safety of our buildings, we are undertaking a review of our communal properties following the tragic fire in London earlier this month to ensure the on-going safety of our customers.

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One number for customer services

There is now just one number to call to report a repair, make a payment or to update your personal details.

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Registering your appliances

If a manufacturer identifies a problem with an appliance you have bought they may need to contact you so that they can either recall or repair it.

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Watch out for rogue traders

It can be difficult to tell a rogue trader or distraction burglar from a genuine trader.
So it’s worth taking extra time to check that they are who they say they are.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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