- Where are your garage locations?
The map on this page shows all of the possible places that we may have garages to rent. You can also download our garage area list too.
- How do I apply for a garage?
You can apply using the enquiry form on this page.
First, use the map to find the location nearest to where you want to rent a garage and put this in the last box on the application form.
Or, if you'd prefer, you can complete a paper application. You can request one of these by emailing firstname.lastname@example.org.
Once we've received your completed application we'll check whether you owe us any money. If you have an outstanding debt with us we're unable to allocate you a garage until you have cleared this debt.
Please note that all applicants must be aged 18 or over.
- How long will I have to wait for a garage once my application's been approved?
This depends on which garage site(s) you've applied for. Some of our garage locations are very popular, with long waiting lists. Other sites are less popular, meaning you could be offered a garage soon after your application has been approved.
- How do the waiting lists for garages work?
Where we have a waiting list, our garages are offered according to the length of time applicants have been waiting for a garage, although we do give priority to registered disabled applicants.
- If I'm offered a garage what happens next?
You'll need to sign a licence agreement with us and pay four weeks rent in advance by debit/credit card as we don't take cash. If you're not an Aster customer, you'll need to show us some photo ID.
- What can I store in my garage?
You can use our garages to park your car in or to store items.
If you're storing belongings, we recommend you take out insurance cover and ensure items are stored off the floor and covered with a weatherproof cover.
Due to their construction we don't guarantee our garages are 100 per cent waterproof. Aster cannot be held liable for any loss or damage to belongings.
- How much does it cost to rent a garage?
Our garage charges vary depending on the location of the garage. Charges are shown on the list of garage sites provided.
Aster customers and leaseholders pay less than private applicants because they are not liable to pay VAT.
Garage charges are due weekly in advance on a Monday. Direct debit is our preferred method of payment.
- Do you increase garage charges each year?
Yes, we usually increase our garage charges on the first Monday in April of each year. We'll write to you by the end of February to let you know how much the new charge will be.
- How long can I have a garage for?
Generally you can keep your garage for as long as you need it, as long as you keep your licence fee payments up to date and keep to the terms of your licence agreement.
- How do I report any repairs required to my garage?
If your garage needs repairs, you can report this online through your online customer account.
Garage repairs are usually carried out within 28 days of being reported.
If you need to report an emergency repair, please call:
All customers excluding Dorset: 0800 612 1010 (including out of hours)
Dorset customers only: 0800 2300 232 (Out of hours: 0845 050 0568).
- How do I give up my garage?
You need to give us two weeks’ notice in writing, ending on a Sunday. You can do this by completing the online form or by completing a paper form. You can obtain a paper form by emailing email@example.com.
Before you return your garage keys please make sure you clear the garage of all belongings and rubbish. If you leave anything in the garage we'll charge you the cost of clearing the garage.
You need to return all the keys to the garage by 10am on the date the notice runs out. You can return the keys to one of our offices - your garage advisor will let you know which, or you can return them by registered post to your garage advisor.
- How should the garage be left?
The garage must be left in a clean and tidy state when you hand back your keys. Please make sure you remove all items you were storing and sweep it out. Please remove any shelving you have put up in the garage.
If we have to clear the garage, you will be charged as follows:
Whole garage clearance £655.50 +VAT
Half garage clearance £327.75 +VAT
Quarter garage clearance £163.88 +VAT
Single items (including fridges, freezers, oil, car batteries, washing machines etc.) £57.50 +VAT each.
Up to five small items (e.g. paint pots) £57.50 +VAT.
If we have to repair the garage because it's been neglected or damaged by you, we'll recharge you the cost of these works.
- What are garage licence fee arrears?
Aster will repossess a garage if your licence fee arrears rise to an unacceptable level or your account is in arrears for too long.
Unlike houses and flats, we don't have to apply to the courts for a Possession Order. Our policy is to repossess a garage as soon as the Notice to Quit is served, even if the money owed is then paid.
However, most arrears cases can be dealt with quickly and easily if you get in contact with us early enough. Ignoring the situation can only make matters worse.
Due to the low level of licence fee compared to the rent on a house or flat, some may regard garage licence fees as low priority. However we have a duty to recover all money owed to fund the services we provide.
- How can I pay my garage licence fee?
Aster's preferred method of payment is by Direct Debit.
Payments can be made at any Post Office using a payment card we'll provide at the start of the garage tenancy.
Payments can also be made over the phone by calling 0333 400 8244. To pay by telephone you'll need to hold a valid debit or credit card.
- What should I do if I'm having financial difficulties?
Call us as soon as possible on 0333 400 8244 to discuss your account.
Health & safety
We provide external and environmental services across our properties in partnership with our subcontractor and supplier partners.
These services are focused on creating pleasant, safe and well kept places for our customers to live. They include:
- Communal grounds maintenance
- Arboriculture management and works
- Environmental services.
We currently provide these services in:
- Devon and Cornwall
If you have any questions about these services, please contact us on 0333 400 8222 and ask to speak to a member of our estate services team.
Make a payment
Pay your rent or make a payment from the comfort of your own home by following a few simple steps.
Update my details
Let us know about any changes to the information we hold about you, such as payment details or a change of name.
Create an account
We have an online customer services portal, which you can use to access a wide range of services