Aster Group

Customer news

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Sale of Sarsen Court

The way we work has changed over the years and like many businesses there is no longer the need for large corporate office space in the same way as there once was.

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Update on COVID-19 and our services

As the government continues to outline its road map to ease lockdown, we wanted to update you on our approach to delivering services in and around your home.

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Making your voice heard

Your thoughts and opinions play a vital role in helping us to shape the services we offer. We’re committed to making sure you can have your say about how we provide the services that matter to you.

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Listening and learning from complaints

We always aim to provide a great service and 81% of you have told us you’re happy with our service, up from 79% in December 2019.

We know however, that we don’t always get it right, which is why customer complaints give us an opportunity to identify ways to improve the service we provide to you.

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Residents receive keys to affordable new homes in Devon

A group of residents in Devon are set to enjoy spring in 28 new affordable homes thanks to our partnership with Chagford Community Land Trust (CLT).

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Help with the unexpected

Sometimes unexpected problems can happen in your home, like a flood or major leak, and being prepared can help you cope with the issue. This is where contents insurance can help

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Over 9,000 emergency calls received by Connected Living

Our technology enabled care service, Connected Living has received over 180,000 calls to its monitoring centre since the start of the pandemic.

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Are you looking to return to work?

Get into Data is a mentorship and training programme offering a blend of learning and mentoring for roles in data, cyber-skills, digital and emerging technology.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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