Aster Group

Customer news

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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An update about our response to COVID-19

We’ve seen it in our backlog of repairs and just like many people, lots of our hard-working front-line staff have needed to self-isolate after being contacted by NHS Test and Trace.

These factors have all affected the normal routine repair service you receive from us.

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Visiting our offices has changed

Like many businesses, we closed our offices to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

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Visiting our offices has changed - Testway House

Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

find out more
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Visiting our offices is changing

Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

find out more
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Meet our Customer Scrutiny Panel (CSP)

Did you know that we have a Customer Scrutiny Panel (CSP) made up of customers who volunteer their time to review the services you receive?

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Tell us if something needs repairing

If you spot something that’s broken or not working in and around your home, please let us know so that we can fix it.

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Free fruit and veg for families

If you’re pregnant or have a child under four and claim government support, did you know you could be missing out on vouchers for fresh fruit and veg?

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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