Aster Group

Customer news

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30-year plans to maintain your home

If you’re a leaseholder or shared owner and you live in a block of flats, you’ll know that it’s your responsibility to contribute to the maintenance of the building you live in.

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Financial support for our homeowners

Did you know that as a shared owner or leaseholder you can access lots of financial wellbeing support from our expert financial wellbeing team?

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Answering your questions around EWS1 forms

Since the tragic Grenfell Tower fire in 2017, all blocks of flats built in a similar way are being inspected to identify any safety concerns and to outline any remedial work that needs to happen. We've answered your questions here.

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COVID-19 service changes for our Independent Living Schemes

We know that COVID-19 restrictions in place at our Independent Living Schemes have affected many customers over the last year. As restrictions continue to ease and in line with the government’s national road map out of lockdown, we’re making some changes to make sure you can enjoy your home in a safe way once again.

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Adapting our services during COVID-19

As we’ve all adapted to living differently due to the pandemic, we’ve also changed the way we provide our services to help keep both you and our colleagues safe.

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Thank you to our local food banks

We know first-hand how important the work of food banks is, so to thank our local food banks we recently made a £3,500 donation to seven food banks across the south and south west.

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Listening and learning from complaints

We always aim to provide a great service, but we know that we don’t always get it right, which is why customer complaints give us an opportunity to identify ways to improve the service we provide to you.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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