Aster Group

Customer news

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Spotlight on shared ownership

Our shared ownership homes help our customers onto the property ladder, through using a smaller deposit to buy a percentage of their home. Read Stephanie’s story here, who moved into her home last Autumn.

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Rent changes from April 2021

We’re making some changes to how much rent you pay from the beginning of April, which means that you’re likely to see a small increase in your rent.

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Volunteer support during the pandemic

Over the last few months our colleagues have volunteered in different ways to offer support during the COVID-19 pandemic.

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Get the kids active

Did you know that there’s a host of free online physical activity sessions specifically designed for children aged two to five for you to access each week?

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Looking after your heating

During cold weather snaps, the external pipes connected to your boiler may freeze, but there’s some steps you can take to prevent this from happening.

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Get the most from your credit score

We work with credit reporting company, Experian as part of its Rental Exchange scheme to make sure that your regular rent payments contribute to your personal credit score.

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Keep connected with Connected Living

As temperatures continue to fluctuate, our Connected Living team is supporting our customers to live confidently at home.

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An update about our response to COVID-19

As the government starts to set out its roadmap for easing us out of lockdown, we wanted to update you on our approach to delivering services in and around your home.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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