Aster Group

Customer news

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An update on COVID-19 and our services

We’re working hard to provide you with reliable customer services every day, but there’s several factors out of our control at the moment that are making it harder for us to do this.

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Our holiday opening times – all the details you’ll need to reach us

Our Contact Centre opening hours will change over the festive period

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Talk Money Week – support for debt management and budgets

Our financial wellbeing and welfare reform teams support our customers by providing guidance on how to budget and reduce arrears. If you think you might benefit from their support, please speak to us on 0333 400 8222.

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Talk Money - start a conversation

We all know how difficult it can be to talk about money, whether with our partners, families or friends, so sometimes the topic is avoided.

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Avoid falling victim to loan sharks this Christmas

Christmas is meant to be a wonderful time, but in the run up to the festive period, illegal loan sharks may offer tempting cash loans.

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Our Customer Annual report

Our latest Customer Annual Report is now available to view. It includes a look back at the last financial year and reports on some of the great work we’ve been doing to support our customers and communities.

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Merger with Central and Cecil housing trust confirmed

From January 2022, London-based housing trust Central and Cecil (C&C) will join Aster Group. Established in 1926, C&C specialises in providing affordable housing and care for over 55s living in London, promoting supportive, inclusive communities across all its homes.

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New emergency response service pilot for people who fall at home

We’ve teamed up with St John Ambulance to pilot a new service for people living in Wiltshire who subscribe to our Connected Living monitored alarm service.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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