Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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MyAster – get in touch day or night

MyAster is an easy to use online portal that makes logging a repair and updating personal information quick and simple.

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls.

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Celebrate inclusion

At the end of September, we’ll be celebrating National Inclusion Week and talking about what diversity and inclusion means to us and our customers.

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Working with communities to build affordable homes

We’ve recently signed contracts with a local Community Land Trust (CLT) that will see six new affordable homes built in Dorset. CLTs are a form of community-led housing, set up and run by people within local areas to develop and look after affordable homes.

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Supporting our customers through the pandemic

Ensuring our customers understand and support our approach to recovery is key to bringing our services back online in a planned and measured way following the gradual easing of lockdown measures over recent weeks.

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Free Digital College courses

Our Digital College service is offering customers access to over 30 online courses to carry out through distance learning.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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