Aster Group

Customer news

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Tackling Anti-Social Behaviour

We've been marking this year’s ASB Awareness Week, the theme for which is “Making Communities Safer.” you experience Anti-Social Behaviour (ASB) we know it can have a huge impact on your life, which is why we have a dedicated team to help tackle ASB in your community.

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Help with the cost of living

The rising cost of living has been in the news throughout this year, and we know that it presents a real concern for some customers. You may be able to get a payment to help with the cost of living if you’re getting certain benefits or tax credits. The good news is, you don’t need to apply, you’ll be paid automatically.

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Award nominations for affordable homes redevelopment

A new 170-flat redevelopment in St John’s Wood, London, has been shortlisted for two awards in recognition of the quality of affordable housing being provided for local people.

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Beware of scammers

Like many businesses, unfortunately we’re not immune to scammers imitating us to make fraudulent calls and texts. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information.

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Investing in customers’ homes

As part of our work to continue to invest in our homes, over the last 12 months we’ve continued to refurbish the communal areas of some of our Independent Living Schemes.

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Water Hygiene – checks during the holiday season

If you're going to be away from your home for longer than a week over the summer period, there are some simple checks you can make to ensure your water supply remains safe.

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Sensory garden created by Aster VIP volunteers

We’ve transformed a Somerset primary school’s playground by fitting a sensory garden for pupils to enjoy.

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Your service charge statement

We want to make managing your home simple and easy. Next month we’ll be sending you your service charge statement to keep you informed about any changes to your account.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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