All about my home

I own my home

Your own your property outright including the land it is built on. We provide services which are paid for through your service charge. Find out more about your rights and responsibilities as an Aster home owner.  

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Freeholder responsibilities

As a freeholder, you may pay us service charges because you own your home through Right to Buy or have staircased as a shared owner to own 100% of your property. It will state in your title deeds or leases whether we can charge you.

We will only recover certain charges from you which tend to be to maintain external, communal areas (such as grounds maintenance, external cleaning, trees, etc).

Service charges are payments made to us for services and maintenance. Service charges will differ from one area to another and will depend on the type of home and the terms of your lease.

For more information, please visit our service charges page.

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Get involved

We want to make sure it is easy for our customers to help us make our services even better. If you would like to help us, see below for some of the ways you can get involved. Before you attend an event for the first time please ring the event organiser.

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Anti-social behaviour

Find out more about the different types of anti-social behaviour that we will investigate and other problems which can be dealt with by your neighbourhood officer.

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Health & safety

Advice on general fire safety, fire safety for blocks of flats, and other health and safety advice

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Your neighbourhood officer

Find out more about your local officers.

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Estate services

We provide external and environmental services across our properties in partnership with our subcontractor and supplier partners.

These services are focused on creating pleasant, safe and well kept places for our customers to live. They include:

  • Communal grounds maintenance
  • Arboriculture management and works
  • Environmental services.

We currently provide these services in:

  • Devon and Cornwall
  • Dorset
  • Hampshire
  • Somerset
  • Wiltshire.

If you have any questions about these services, please contact us on 0333 400 8222 and ask to speak to a member of our estate services team.

Communal grounds maintenance

Find out more about our communal grounds maintenance.

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Arboriculture management and works

Find out more about our arboriculture management and works.

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Environmental services

Find out more about our environmental services.

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Estate management

Find out more about estate management.

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As a home owner your property is managed by our home ownership teams. If you’d like to get in touch please contact the home ownership team for your area by email:

Home ownership Wiltshire
Home ownership Wiltshire

Contact our home ownership team in Wiltshire.

Email me
Home ownership Hampshire
Home ownership Hampshire

Contact our home ownership team in Hampshire.

Email me
Home ownership Dorset
Home ownership Dorset

Contact our home ownership team in Dorset.

Email me
Home ownership Somerset and South West
Home ownership Somerset and South West

Contact our home ownership team in Somerset and the South West.

Email me

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