Customer Voice – listening, learning, and acting on customer feedback
Our customers' thoughts, views and experiences play a crucial role in how we shape our strategy, make improvements, and provide a better service for all our customers.
Reducing our carbon footprint through Customer Services – what more can we do?
We provide our customers with safe, affordable homes and we’re committed to doing this in a way that supports our aims to lower our carbon footprint and protect the biodiversity of our communities. But what more could the sector be doing to reduce environmental impact through the design of its services - and how can we achieve this together?
Achievements and outcomes showcased in our latest Customer Annual Report
2020/21 is a year that many of us won’t forget as a result of COVID-19. As a business, we had to act quickly to put measures in place to protect our colleagues and customers, while still delivering the services that our customers rely on. Our organisational resilience was tested, but because of our committed colleagues we were able to adapt and continue to provide services to our customers.
Customer Service Week: putting customers at the heart of everything we do
As part of National Customer Service Week this week, we’re celebrating our first anniversary working with the Institute of Customer Service.
Unpaid carers play a crucial role in supporting our communities
We know many of our customers care for family members or close friends day in and day out, often without the chance to take a break themselves. We wholeheartedly recognise the incredible sacrifice they’ve made from their own lives to provide this care, but these past 18 months would have been even tougher as the pandemic made it difficult to access support services.
Championing women in trade
At Aster Group, we’re proud to have an almost even split of male and female colleagues. We do, however, recognise that when we look across the different departments within the business, there are less women working in our trade and maintenance teams than we’d like to see. However, as Group Customer Services Director Emma O’Shea explains, we’re on a mission to change that.
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Andover Crisis and Support Centre – supporting a lifeline for the community
Andover Crisis and Support Centre provides a safe and secure lifeline for people across the community when they’re faced with some of the most difficult circumstances.
It’s not just good business - diversity and inclusion is every firm’s social responsibility
Covid-19 has forced businesses to make positive changes
For me, the past few months have been a real catalyst for transformational change. It’s forced businesses to do things differently and to adapt quickly to meet new and unexpected challenges.