Learn more about Aster and the issues we care about from our people.
2020/21 is a year that many of us won’t forget as a result of COVID-19. As a business, we had to act quickly to put measures in place to protect our colleagues and customers, while still delivering the services that our customers rely on. Our organisational resilience was tested, but because of our committed colleagues we were able to adapt and continue to provide services to our customers.
As part of National Customer Service Week this week, we’re celebrating our first anniversary working with the Institute of Customer Service.
We know many of our customers care for family members or close friends day in and day out, often without the chance to take a break themselves. We wholeheartedly recognise the incredible sacrifice they’ve made from their own lives to provide this care, but these past 18 months would have been even tougher as the pandemic made it difficult to access support services.
At Aster Group, we’re proud to have an almost even split of male and female colleagues. We do, however, recognise that when we look across the different departments within the business, there are less women working in our trade and maintenance teams than we’d like to see. However, as Group Customer Services Director Emma O’Shea explains, we’re on a mission to change that.
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Andover Crisis and Support Centre provides a safe and secure lifeline for people across the community when they’re faced with some of the most difficult circumstances.
For me, the past few months have been a real catalyst for transformational change. It’s forced businesses to do things differently and to adapt quickly to meet new and unexpected challenges.
Finn who is currently studying for his GSCE’s in his final year at Harroway School took part in our first Work Experience Week.