How your feedback is improving our services
Supporting you with respect and great service
Our colleagues work hard every day to support customers, resolve issues and provide the best possible service. To do this effectively, it is important that everyone is treated with dignity and respect. We are committed to treating our customers fairly, professionally and with understanding, and we ask for the same courtesy in return.
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Rural Housing Week: putting communities at the heart of rural housing investment
As Rural Housing Week (6 – 10 July) shines a spotlight on the importance of affordable homes in the countryside, we explore how community land trusts (CLTs) can help ensure housing investment delivers the greatest long-term benefit for local people.
Meet the team helping customers feel safe at home
As part of ASB Awareness Week, we're shining a spotlight on the colleagues who work behind the scenes to support customers experiencing anti-social behaviour and domestic abuse. Our Anti-Social Behaviour (ASB) Support team is often the first point of contact when you reach out for help.
Bringing our culture to life
Over the past year, we’ve spent a lot of time listening to colleagues, to our leaders and to our customers and communities. What we’ve heard is simple but important: how we work matters just as much as what we deliver. The experience people have here - how it feels to work, grow and collaborate at Aster - shapes the difference we can make. That’s why we refreshed The Aster Way: our cultural code for how we work, lead and behave.
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New Community research
In the wake of Labour's landslide election victory last year and its pledge to deliver 1.5m new homes, we felt it was crucial to understand the public's perception of the social housing sector and the role housing associations should play in shaping the UK's future.
Launching our Asset Management Strategy: A vision for sustainable and safe homes
We’ve just launched our Asset Management Strategy for the next three years. This refreshed approach is a cornerstone of our vision that "Everyone has a home," as it’s designed to help us deliver on our commitment to provide safe, secure, and high-quality reliable homes and customer services.
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We’ve launched our 2024 ESG Report
With over 37,000 homes and nearly 2,000 employees across the south of England and London, we rightly have a responsibility to make sure we’re considering the impact we’re having on our communities. One way we do this is through our Environmental, Social and Governance (ESG) Report.