Aster Group

Customer news

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Keeping warm and staying safe

January usually brings us both cold snaps, wet weather spells and sometimes a sprinkling of snow. So we wanted to share some simple steps you can take to look after your wellbeing.

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Going away over the festive period?

If you’re planning a trip away or will be away visiting family and friends over Christmas it’s important you take a few quick and simple steps to keep your home as safe as possible.

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Festive opening times

During the festive period our contact centre will be closed for a few days; however if you need to reach us in an emergency please call us on 0333 400 8222 as our out of hours service will be able to help.

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Supporting you against Anti-Social Behaviour

We know when you experience ASB we know it can have a huge impact on your life, which is why we have a dedicated team to help tackle ASB in your community.

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It's good to talk money

We’ve supported #TalkMoneyWeek which took place in November. The week helped to get us talking more about the pennies in our pocket and our thoughts and feelings around money, which is particularly important at this time of year.

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Don't let a loan shark ruin your Christmas

Christmas is an exciting and joyous time of year for many but for some it can also bring stress, worry and financial pressure.

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An update on developing a positive complaints culture

We are committed to delivering the best service we can to our customers, this includes if you ever need to make a complaint.

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Enabling Employment Week – 13 – 17 January 2025

Start your 2025 with purpose by joining Aster Foundation’s Enabling Employment Week. This free event, running from 13–17 January, is packed with workshops, webinars, and personalised sessions designed to empower you to achieve your career aspirations.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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