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New Customer Annual Report
Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.
Support for independent living and extra care customers
During these unprecedented times, our independent living team has changed the way they work to support our customers living in extra care and housing for older people schemes.
Working in our neighbourhoods
We’ve changed the way we deliver some of our services, in particular the way we carry out estate and communal area inspections.
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Domestic abuse: we are here for you
We have a dedicated team ready to help anyone who is experiencing domestic abuse. We understand that not all homes are a place of safety, especially at this time, when many people are at home together for long periods of time.
Extra support through the Aster Foundation
We have many extra services available through the Aster Foundation that you can access
Service charges throughout the year
We know that service charges can be a bit difficult to understand so we've put together this infographic to show key dates throughout the year and this handy video.
Less waiting, more talking as call back feature announced for contact centre
We have been working hard on improving your contact experience and from Spring we will be introducing some exciting new features.
Rent changes from April 2020
Changes to rent prices have been announced by central government.
