Aster Group

Customer news

tmp-box

How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

find out more
tmp-box

We’re backing Service with Respect

Everyone deserves to be treated with respect while doing their job, so we’re supporting the Institute of Customer Service, Service with Respect campaign to make sure our front line colleagues and customers can work safely in our communities.

find out more
tmp-box

Adapting our services during COVID-19

As we’ve all adapted to living differently due to the pandemic, we’ve also changed the way we provide our services to help keep both you and our colleagues safe.

find out more
tmp-box

Thank you to our local food banks

We know first-hand how important the work of food banks is, so to thank our local food banks we recently made a £3,500 donation to seven food banks across the south and south west.

find out more
tmp-box

Listening and learning from complaints

We always aim to provide a great service, but we know that we don’t always get it right, which is why customer complaints give us an opportunity to identify ways to improve the service we provide to you.

find out more
tmp-box

30-year plans to maintain your home

If you’re a leaseholder or shared owner and you live in a block of flats, you’ll know that it’s your responsibility to contribute to the maintenance of the building you live in.

find out more
tmp-box

Financial support for our homeowners

Did you know that as a shared owner or leaseholder you can access lots of financial wellbeing support from our expert financial wellbeing team?

find out more
tmp-box

Answering your questions around EWS1 forms

Since the tragic Grenfell Tower fire in 2017, all blocks of flats built in a similar way are being inspected to identify any safety concerns and to outline any remedial work that needs to happen. We've answered your questions here.

find out more

Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
tmp-box-2

Search