Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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Keeping our communal and bin store areas safe

Although our estate services have been reduced due to government measures, we have seen the majority of communal areas and bin storage rooms stay well maintained by customers during this time.

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Celebrating community spirit

We have been continuing to work hard to support our customers and help our communities come together over the last few weeks.

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Covid-19 update - our contact centre is open

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Advice and support around your rent

We understand that you may be concerned about your finances, especially at the moment, but please be reassured we will work to help you as much as we can

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We’re now operating an essential only repairs service

In line with government advice, we will no longer be carrying out routine repair or maintenance appointments. Instead, we will be operating an essential only service for work required inside your home.

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Support for independent living and extra care customers

During these unprecedented times, our independent living team has changed the way they work to support our customers living in extra care and housing for older people schemes.

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Working in our neighbourhoods

We’ve changed the way we deliver some of our services, in particular the way we carry out estate and communal area inspections.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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