Aster Group

Customer news

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Your Management Fee - What we're reviewing and why

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Changes to the Right to Buy Scheme

You may have heard the government announcement (09/06/2022) and proposal to extend the right to buy to people living in properties owned by housing associations.

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An update about COVID-19

We’re working hard to provide you with a reliable customer service every day as we all continue to adapt to living with COVID-19.

Now that government rules have relaxed, we want to make sure everyone feels comfortable when we visit you at home.

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Service with Respect

The law has recently changed to stop frontline workers from experiencing abuse while they carry out their roles.

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Could you, or someone you know, be missing out on Pension Credit?

The government estimates that up to one million pensioner households may be entitled to Pension Credit, but not all claim it.

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Celebrating volunteering week

You can now be part of our campaign to donate over 1,000 hours of volunteering across our communities. All you need to do to get involved is visit our volunteering platform, Aster VIP.

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Local children’s playground refurbished using recycled washing machines

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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