Coronavirus update for customers

Following the announcement that England will enter a second lockdown from Thursday 5 November until Wednesday 2 December, we’ve reviewed the guidance carefully and will not be making any changes to the services we provide at this time.

We’ve created a three staged approach that will see our services turned back on in phases. We’ll regularly review this plan in line with government guidance and our own risk assessments.

You can view our approach below, as well as an update on our ongoing response to Coronavirus.               

COVID-19 UPDATE Our three staged approach to turning services back on

Our vision

Everyone has a home

Customer services House building
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MyAster

If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent
Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Update
Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

repairs
Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

Shared ownership

Looking to buy your own home?

Let’s face it, getting on the property ladder isn’t getting any easier is it? Saving for a large deposit and even getting accepted for a mortgage that’s enough to buy the home you want could be pie in the sky, right?

Enter - Shared Ownership, the property ladder buying solution. You find a home with a Shared Ownership purchase option and you buy a share (from 25% to 75%) making it affordable.

Shared Ownership

Aster Foundation

The Aster Foundation was created by us to give something back. It’s the work we choose to do over and above our landlord and development activities.

We know we can make the most difference to our customers and local people by helping them to discover and grow their digital skills, supporting individuals through financial challenges, building employability and inspiring pride across our communities.

Find out more

Everyone has a home

Our corporate strategy 2020/21

We improve people’s lives. We provide safety and security through our reliable landlord services and we supply a wide range of housing options in response to the housing crisis. Our strengths are our people and ethical approach.

Find out more
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Economic Impact Report

Because we sit at the heart of society, we believe it’s important to measure our impact in as tangible a way as possible to understand our business, ensure our strategy is relevant, help us make positive contributions to society and fulfil our business objectives.

To calculate the true economic impact of our activities, market analysis consultant, Development Economics Ltd, has reviewed our work during the financial year 2017/18 to measure the success of our strategy to build new homes and provide vital services to our communities.

Read our report
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ONE LOCATION FOR ALL THE HELP YOU NEED

Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

FIND OUT MORE
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