Our vision

Everyone has a home

Customer services


If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent
Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

COVID-19 update for customers

It’s clear that the impact of COVID-19 continues to affect us all.

Your repair service isn’t quite back to normal, but we’re working hard to get there

We’re pleased to be able to provide a full repairs service however, at the moment we’re prioritising urgent and emergency repairs so this does mean that our routine repairs service is being affected by delays.

You can read more about our approach to carrying out services in a safe way for both you and our colleagues below.              


Shared ownership

Looking to buy your own home?

Let’s face it, getting on the property ladder isn’t getting any easier is it? Saving for a large deposit and even getting accepted for a mortgage that’s enough to buy the home you want could be pie in the sky, right?

Enter - Shared Ownership, the property ladder buying solution. You find a home with a Shared Ownership purchase option and you buy a share (from 25% to 75%) making it affordable.

Shared Ownership

Aster Foundation

The Aster Foundation was created by us to give something back. It’s the work we choose to do over and above our landlord and development activities.

We know we can make the most difference to our customers and local people by helping them to discover and grow their digital skills, supporting individuals through financial challenges, building employability and inspiring pride across our communities.

Find out more

Our Corporate Strategy

Our 2021/22 strategy is a shared set of objectives and goals that as a business we’ll work together to achieve.

Supported by three strategic themes our approach is underpinned by a set of enablers which will deliver our future and focus on transformation, growth and financial strength and sustainability.

Find out more


Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.


Join the conversation