Microsoft outage - 13 November

Due to the recent Microsoft outage, we're still working through a backlog of emails, so you may experience some delay to our services.

Our Contact Centre is working as normal and you can reach our team by calling 0333 400 8222, or you can also use our Live Chat option and access your account through MyAster.

While the Microsoft issue gets fixed, we’re aware of an increase in attempted phishing attacks as a result of the outage, with fake accounts asking people to reset or share personal details. This is not something we will be asking you to do, so please do be extra vigilant, both now and in the coming weeks. If you spot anything suspicious then please give us a call to check first.

Thank you for your patience.

MyAster

If you are an Aster customer, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent

Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Update

Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

Repairs

Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

How can we help?

Find a home

Buy Rent

Maintain my home

Log a repair Condensation & Mould

Get in touch

2025/26

Customer Annual Report

Our customer annual report is designed to give you an overview of our performance on areas that matter to you. We’ve included an update on what we’re doing to support our customers and local communities as well as statistics on repairs and anti-social behaviour.

View report Infographic

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Shared Ownership

ONE LOCATION FOR ALL THE HELP YOU NEED

Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

Find out more

Everyone

has a home