Help with paying your rent

From time to time we all need a little financial help. The benefit system can provide short or long term help depending on your circumstances. The benefit system can be very confusing especially because the government are introducing a lot of changes at the moment.

We have a Money Advice Tool which will help you check how much benefit you should be getting. You can share the results with us…or not, the choice is yours. We hope you find the tool easy to use and of use to you.

The Money Advice Tool can be a bit confusing and so please feel free to call us on 0333 400 8222 if you need any help or advice to use the tool and claim the benefits you are entitled to.

And remember, if you are unable to pay your rent you must talk to us, we are here to help, so please phone the contact centre and ask to speak to your customer accounts team.

Useful links

For more information on the benefit system and where you can get help, please use these links:

Further rent advice

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How to pay your rent

Options and methods available.

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How your rent is charged

When is rent charged and when you have to pay.

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Annual rent changes

When and why rents are changed.

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Service charges

What they are and why you have to pay them.

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What happens if I don’t pay?

A brief guide to our rent collection process.

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The Rental Exchange

Sharing your payment data to get you better deals.

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Home Contents Insurance

Information about getting insurance cover.

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How to contact us

When and how to contact our account teams.

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