Help with paying your rent

From time to time we all need a little financial help. The benefit system can provide short or long term help depending on your circumstances. The benefit system can be very confusing especially because the government are introducing a lot of changes at the moment. The following workflow should help, but if you are still confused you can phone us and ask for some benefit advice, please call our call centre and they will direct your call to the right team. 0333 400 8222.

And remember, if you are unable to pay your rent you must talk to us, we are here to help, so please phone the contact centre and ask to speak to your customer accounts team.

You can find further information about your rent using the link buttons within the workflow.

Even if you are entitled to help with paying your rent, it may not cover your full rent and service charge for the following reasons:

• The Benefit Cap
• The Under occupation Penalty (the bedroom tax)
• Specific rules for those 21 and under