Help with paying your rent

From time to time we all need a little financial help. The benefit system can provide short or long term help depending on your circumstances. The benefit system can be very confusing especially because the government are introducing a lot of changes at the moment.

We have a Money Advice Tool which will help you check how much benefit you should be getting. You can share the results with us…or not, the choice is yours. We hope you find the tool easy to use and of use to you.

The Money Advice Tool can be a bit confusing and so please feel free to call us on 0333 400 8222 if you need any help or advice to use the tool and claim the benefits you are entitled to.

And remember, if you are unable to pay your rent you must talk to us, we are here to help, so please phone the contact centre and ask to speak to your customer accounts team.

Financial Wellbeing - how we can help

  • We can carry out a full benefit check to identify the benefits you are entitled to.
  • We can help you apply for all the benefits you are entitled to. Whether it is benefit related to paying your rent, helping you during periods of unemployment or helping you manage due to illness or disability, we are here to help.
  • We can help you understand how benefit is worked out and how much better off you could be if you were able to find work.
  • We can support you in appealing against benefit decisions and sanctions
  • We can help with budgeting to make your money go further
  • We can help you set up and manage a bank account and we can show you how you can save money with the Government’s Help to Save scheme, potentially giving you a bonus to add to your savings.
  • We can offer you help using the internet, allowing you to find good offers and make your money go further.
  • And if we can’t help, for example with managing debts, we can refer you to local services that can help.

What happens next?

Once we have received your form (below), we will contact you within five working days to discuss how we can best support you.

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Useful links

For more information on the benefit system and where you can get help, please use these links:

Three Government services have joined up to create a new website for advice on all things money. The Money Advice Service, the Pensions Advisory Service and Pension Wise have joined to create Money Helper, a new on-line site for all your money and benefit questions.

Money Helper

Further rent advice

How to pay your rent

Options and methods available.

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How your rent is charged

When is rent charged and when you have to pay.

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Annual rent changes

When and why rents are changed.

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Service charges

What they are and why you have to pay them.

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What happens if I don’t pay?

A brief guide to our rent collection process.

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The Rental Exchange

Sharing your payment data to get you better deals.

View more
Home Contents Insurance

Information about getting insurance cover.

View more
How to contact us

When and how to contact our account teams.

View more