Help with paying your rent

From time to time we all need a little financial help. The benefit system can provide short or long term help depending on your circumstances. The benefit system can be very confusing especially because the government are introducing a lot of changes at the moment.

We have a Money Advice Tool which will help you check how much benefit you should be getting. You can share the results with us…or not, the choice is yours. We hope you find the tool easy to use and of use to you.

We also have a Benefits Workflow which might help you see what you should be claiming. Please scroll down to view it. 

Both the Money Advice Tool and the Workflow can be a bit confusing and so please feel free to call us on 0333 400 8222 if you need any help or advice to claim the benefits you are entitled to.

And remember, if you are unable to pay your rent you must talk to us, we are here to help, so please phone the contact centre and ask to speak to your customer accounts team.

The Government, through the Department for Work and Pensions is rolling out a new benefit system called Universal Credit.
You can find out more by following the links in the work flow below or you can go direct to the Governments own website.

Even if you are entitled to help with paying your rent, it may not cover your full rent and service charge for the following reasons:

More information on benefits

Calculating your own benefit award

Benefits calculators

View more
Pension Credit

Links to information

View more
Housing Benefit

Further information

View more
Universal Credit

Information and Links

View more
18-21 year olds

Specific rules for those 21 and under

View more
Bedroom Tax

Info about the Under Occupancy Penalty

View more

Click on the following links for further information on your rent:

How to pay your rent

OPTIONS AND METHODS AVAILABLE

View more
How your rent is charged

WHEN IS RENT CHARGED AND WHEN YOU HAVE TO PAY

View more
Annual rent changes

WHEN AND WHY RENTS ARE CHANGED

View more
Service charges

WHAT THEY ARE AND WHY YOU HAVE TO PAY THEM

View more
It’s good to talk

WHEN AND HOW TO CONTACT OUR ACCOUNT TEAMS

View more
What happens if I don’t pay?

A BRIEF GUIDE TO OUR RENT COLLECTION PROCESS

View more
The Rental Exchange

SHARING YOUR PAYMENT DATA TO GET YOU BETTER DEALS

View more
Home Contents Insurance

INFORMATION ABOUT GETTING INSURANCE COVER

View more

Search