All about my home

I rent my home

Find out about your tenancy rights and responsibilities, how to exchange your home or how to move to a new rented home. 

My tenancy

Find out more detailed information about your tenancy, your rights and responsibilities, how to end your tenancy and more. 

My tenancy

Rent information

If you rent a home from us you can find further information here.

How to pay your rent

OPTIONS AND METHODS AVAILABLE

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How your rent is charged

WHEN IS RENT CHARGED AND WHEN YOU HAVE TO PAY

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Annual rent changes

WHEN AND WHY RENTS ARE CHANGED

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Service charges

WHAT THEY ARE AND WHY YOU HAVE TO PAY THEM

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It’s good to talk

WHEN AND HOW TO CONTACT OUR ACCOUNT TEAMS

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What happens if I don’t pay?

A BRIEF GUIDE TO OUR RENT COLLECTION PROCESS

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The Rental Exchange

SHARING YOUR PAYMENT DATA TO GET YOU BETTER DEALS

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Home Contents Insurance

INFORMATION ABOUT GETTING INSURANCE COVER

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Right to buy

To find out more on your voluntary Right to Buy, preserved Right to Buy, Right to Acquire as well as the Right to Buy process.

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Rent free weeks

Find out when your rent free weeks are.

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Exchange my home

If you are already renting a home with us, you can carry out a mutual exchange with other social housing or council customers.

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Move to a new home

If you are an existing customer looking to transfer to another Aster property, then the following information will be useful to you.

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Help with paying your rent

From time to time we all need a little financial help. The benefit system can provide short or long term help depending on your circumstances.

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Useful information

Rent changes from April 2020

Changes to rent prices have been announced by central government. We have answered some of your frequently asked questions around our rent review.

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Get involved

We want to make sure it is easy for our customers to help us make our services even better. If you would like to help us, see below for some of the ways you can get involved. Before you attend an event for the first time please ring the event organiser.

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Anti-social behaviour

Find out more about the different types of anti-social behaviour that we will investigate and other problems which can be dealt with by your neighbourhood officer.

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Health & safety

Advice on general fire safety, fire safety for blocks of flats, and other health and safety advice

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Your neighbourhood officer

Find out more about your local officers.

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