Manage my home

Health, safety and fire information

Advice on general fire safety, fire safety for blocks of flats, and other health and safety advice.

Health and Safety advice pack

Easy steps for fire safety

Fires in the home kill hundreds of people in the UK every year. Small fires are more common, but they can still cause serious injuries and damage homes and possessions.

  • Test your smoke alarm once a week by pressing the test button and holding it until the alarm sounds
  • Change the battery in the alarm once a year, unless it is a 10 year alarm or connected to the mains
  • Make a fire action plan so everyone in your home knows how to escape if there is a fire
  • Keep doors and windows clear so that people can escape if there is a fire
  • Make sure the keys to doors and windows are easy to find
  • Be extra careful in the kitchen. More than half of fires in homes happen during cooking
  • Be extra careful when cooking with hot oil. Think about buying a deep fat fryer which is controlled by a thermostat
  • Never leave candles lit in rooms no one is in, or in rooms where children are on their own
  • Make sure candles are in secure holders on a surface that doesn’t burn and are away from anything else that could catch fire from the candle flame.
  • Make sure cigarettes are stubbed out properly and are carefully thrown away
  • Never smoke in bed.
  • Get into the habit of closing doors at night
  • Don’t overload electrical sockets and always switch off and unplug electrical appliances when they’re not in use
  • Keep matches and lighters where children can’t see or reach them
  • Be extra careful when you’re tired or have been drinking

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Fire advice for customers living in blocks of flats

To improve our fire safety within blocks of flats in 2020 we launched the Fire Door Project. This is an ongoing project where we offer a reliable and certified contractor to replace the front door to your flat, as it is now required for all flats to have a fire-safety compliant door fitted.

As a Leaseholder/Shared Owner it is your responsibility to obligate the funds for the fire door replacement, however, we will arrange the contractor who fit many FD30s rated fire doors in our other properties for you.

If you chose to arrange for your fire door to be replaced independently a certificate of compliance would need to be provided to us after the replacement.

If you would like a copy of the fire risk assessment for your communal block it can be requested by emailing