MyAster customer portal

We have upgraded our customer portal to bring you some useful new features, such as logging a repair, making a payment and updating your details.

Depending on whether your are new or existing user of our online services there are some simple steps we need to go through to get you up and running on our new system.

Existing users

If you have previously registered for our My Account service please follow this link to re-register for the new MyAster service.

existing user

New users

If you have not previously registered please follow this link to let us have a few more details

new user

If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent

Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.


Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.


Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

Questions and answers