We have upgraded our customer portal to bring you some useful new features, such as logging a repair, making a payment and updating your details.
Depending on whether your are new or existing user of our online services there are some simple steps we need to go through to get you up and running on our new system.
If you have previously registered for our My Account service please follow this link to re-register for the new MyAster service.existing user
If you have previously registered for our My Account service please follow this link to re-register for the new MyAster service.new user
Questions and answers
Yes. If we already have an email and mobile number on file for you then we can use these. If we don’t have this information you will need to provide an email address and mobile number so that we can register you on MyAster.
Yes. Using your email address and mobile phone number is a two stage verification process. This is secure and complies with the new Data Protection requirements.
To check your document folders you will need to log in as a notification will not be sent.
Yes. Please visit the Document folder on the HOME page. If it is not there, please let us know by using the Tell Us tab and use the anything else button. We’ll then let you know when they have been downloaded. Please note there may be a short delay.
Refunds need to be authorised and processed by our customer accounts team who will contact you to discuss further once you have submitted a request.
No. If you require a hardcopy please get in touch and we’ll send one out to you. We are looking at making this function available in the future.
Yes, provided you do so with the permission of the cardholder.
All transactions go back three years.
This is something we are working on and we’ll let you know when it is available.
Yes, but please ensure this is at least 24 hours before the appointment. If this is a last minute change please contact our customer contact centre and let them know.
To check the progress of an existing repair please contact our customer contact centre
If we are unable to complete a repair and need to return to your home a new job will be raised and this will appear in the portal.
We are sorry, but this is currently not available. If you live in a maisonette and require a repair. please contact the customer contact centre.
Your message will be sent to the appropriate Housing Team who will contact you.
Yes, it will be https://my.aster.co.uk