Our policies are regularly reviewed and we welcome feedback. Please fill in our online policy feedback form at the bottom of this page, or contact us if you'd like further information. Please be aware that the internal procedure documents referenced within our policies are confidential.

Aids and Adaptations Policy

Anti-Social Behaviour Policy

Compensation Policy

Complaints Policy

Customer Voice Policy

Customer voice policy

Data Protection Policy

Data protection policy.

Diversity and Inclusion Policy

Empty Homes Policy

Environmental Sustainability Policy

Environmental sustainability policy.

Estate Management Policy

Gas, oil and solid fuel policy

Income Recovery Policy

Lettings Policy

Lettings policy.

Recharges Policy

Repairs and Maintenance Policy

Repairs and maintenance policy.

Service Charges Policy

Tenancy Policy

Transparency Statement

Contact us

Policy feedback

Our policies are regularly reviewed and we welcome feedback. Please complete the form if you'd like to comment or require further information.

ASTER GROUP

Policies