Aster Group

Customer news

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Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

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Service standards

In the New Year we’ll be reviewing our service standards across the business.

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Supporting our local communities

Colleagues from our Hampshire office recently joined forces with a number of our contractors and suppliers to refurbish parts of Icknield School in Andover, which supports children and young people with severe learning difficulties.

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Helping our customers into work

We’ve recently joined the Alliance Programme, a Big Lottery Fund and European Social Fund supported project to help tackle social isolation and bring people closer to work.

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Are you interested in free digital training?

Working with Dorset County Council and Superfast broadband we are offering you the chance to come along to one of our free digital drop in session’s taking place in Dorset early next year.

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Feeling the pinch this Christmas?

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Gas Safety

Making the right decisions and knowing what to do if you think your gas appliance isn't working will help keep you and your family safe.

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How did we do last year?

Our customer annual report is designed to give you an overview of our performance in areas that matter to you.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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