My Account

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

LOG IN

UPDATE MY DETAILS

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

LOG IN

Creating an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

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My account

Creating your account

We have an online customer services portal, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

You will need your rent account number. If you don't know it you can request it.

Fire Information

For fire safety advice and tips, plus frequently asked questions about blocks of flats

HELP

Emergency Repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair

aster repair van

Repairs Handbook

Need to report a repair? Take a look at this handbook before getting in touch with us. It provides lots of useful hints and tips such as how to reset a trip switch or clear a blocked sink.

further information

Customer Handbook

Want to know more about being an Aster customer? Please view our customer handbook, including more about us, tenancy types, buying and renting a home from Aster, and your your rights as a customer.

Leaseholder information

Here you will find information about being a Aster leaseholder. We have split this into sections and included a download of all the information you might need.

ONE LOCATION FOR ALL THE HELP YOU NEED

Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

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