I have a query
I rent my home
I'm a leaseholder
Make a payment
Pay your rent or make a payment from the comfort of your own home by following a few simple steps.
UPDATE MY DETAILS
Let us know about any changes to the information we hold about you, such as payment details or a change of name.
Creating an account
We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account
Creating your account
We have an online customer services portal, which you can use to access a wide range of services including:
- paying your rent
- updating your personal details
- reporting a repair to your home
- reporting any issues like anti-social behaviour and much more.
You will need your rent account number. If you don't know it you can request it.
More details about paying your rent, how your rent is charged, annual rent changes, service charges, speaking to us, what happens if you don't pay your rent, and The Rental Exchange.
For fire safety advice and tips, plus frequently asked questions about blocks of flats
Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.
Need to report a repair? Take a look at this handbook before getting in touch with us. It provides lots of useful hints and tips such as how to reset a trip switch or clear a blocked sink.
Want to know more about being an Aster customer? Please view our customer handbook, including more about us, tenancy types, buying and renting a home from Aster, and your your rights as a customer.
Here you will find information about being a Aster leaseholder. We have split this into sections and included a download of all the information you might need.
All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.