New shared ownership model – October 2019

We will be watching with interest as the government continues to shape its plans for a new shared ownership offer. At this stage there is very little detail on how this will work in practice and what this means for our customers. We will be working with government over the coming months to further understand what these changes mean for us and others in the sector. There will be no immediate changes for our shared ownership or affordable rent customers until further details have been released.

If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent

Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Update

Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

repairs

Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

MyAster

Creating your account

We have an online customer services portal, MyAster, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

Fire Information

For fire safety advice and tips, plus frequently asked questions about blocks of flats

HELP

Emergency Repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair

aster repair van

Repairs Handbook

Need to report a repair? Take a look at this handbook before getting in touch with us. It provides lots of useful hints and tips such as how to reset a trip switch or clear a blocked sink.

further information

Customer Handbook

Want to know more about being an Aster customer? Please view our customer handbook, including more about us, tenancy types, buying and renting a home from Aster, and your your rights as a customer.

Leaseholder information

Here you will find information about being a Aster leaseholder. We have split this into sections and included a download of all the information you might need.

ONE LOCATION FOR ALL THE HELP YOU NEED

Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

FIND OUT MORE

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