Fire Information

For fire safety advice and tips, plus frequently asked questions about blocks of flats

Aster Group

My account

If you live in one of our homes, this section of our website contains useful information, downloads, links and advice on our services and matters which are important to you.

Request a repair

If you need to report a non-emergency repair, you can let us know quickly here without having to call or email.

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Make a Payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

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Update my details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Log in

Report anti-social behaviour

Let us know about any problems you are experiencing with anti-social behaviour in your area.

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My account

Creating your account

We have an online customer services portal, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

You will need your rent account number. If you don't know it you can request it.

Other ways to pay

We know how busy life can get, so we've made sure there are different ways you can pay us to make it a bit easier.

The following payment methods, including internet payments, take at least three working days to reach your rent account. Post Office/Pay Point payments may take longer so please bear this in mind when making your rent payments.

  • Direct Debit

    A simple way to pay your rent and services is by Direct Debit. You can now set up Direct Debit payments by phone. This method of payment is quick, efficient and secure.
    To set up a Direct Debit, or for more information, call your customer accounts team on 0333 400 8222.
    We'll work out how much rent you need to pay each month and agree this with you before the first payment.

  • Standing Order

    You can set up a standing order or Direct Debit. To set up a standing order, give the following details to your bank (see below), quoting your tenancy reference number.

    If your landlord is Aster Communities 
    Bank Name: Barclays Bank 
    Address: Clifton House, 83-117 Euston Road, London NW1 2BB 
    Sort Code: 20-65-82 
    Account Number: 60220620 

    If your landlord is Synergy Housing 
    Bank Name: NatWest 
    Sort Code: 52-41-37 
    Account Number: 04128168

  • Post Office / Paypoint / Payzone

    You can pay at any post office, you'll need to produce your payment card and can pay with cash, debit card or cheque.

    You can pay at a PayPoint post or any PayZone outlet.

  • Internet banking

    You can pay your rent directly to Santander 

    If your landlord is Aster Communities, select the account named 'Aster Communities (Housing rents)'. Use your tenancy number as the reference number. You can find this number on your rent increase letter or rent statement. If you can't find your tenancy number, call us on 0333 400 8222 and we'll be able to help.

    If your landlord is Synergy Housing, select 'Synergy Housing' and enter your tenancy number which can be found on your payment card.  Don’t worry if you’ve lost your card. Just call us on 0333 400 8222 to order a new one.

      santander

Help

Difficulty paying

We can offer lots of advice and support if you’re struggling to find the money to pay us, so please get in touch with us so we can talk through the options.

HELP

Emergency Repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0800 612 1010 – Dorset customers should call 0800 2300 232 (0845 050 0568 out of hours).

Request a repair

aster repair van

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Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

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