Aster Group

Existing customers

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New shared ownership model – October 2019

We will be watching with interest as the government continues to shape its plans for a new shared ownership offer. At this stage there is very little detail on how this will work in practice and what this means for our customers. We will be working with government over the coming months to further understand what these changes mean for us and others in the sector. There will be no immediate changes for our shared ownership or affordable rent customers until further details have been released.

I have a query

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I rent my home

Have questions about paying your rent, reporting a repair or other questions about your home?

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I'm a shared owner

Want to staircase, check your responsibilities or sell your home?

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I'm a leaseholder

Find out about your lease, repairs, a guide to service charges and more.

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I own a PFI home

Find out about your PFI property.

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Section 20 consultations

Anyone who pays a service charge whether they are a leaseholder, shared owner or tenant maybe be affected by a section 20 consultation.

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MyAster

If you live in one of our homes, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.

Make a payment

Pay your rent or make a payment from the comfort of your own home by following a few simple steps.

Pay rent
Update my Details

Let us know about any changes to the information we hold about you, such as payment details or a change of name.

Update
Log a repair

If you wish to log a non-emergency repair, you can let us know quickly here without having to call or email.

repairs
Create an account

We have an online customer services portal, which you can use to access a wide range of services. Find out how to create your own account

New account

MyAster

Creating your account

We have an online customer services portal, MyAster, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

Jargon buster

We consult with customers on various documents which can sometimes include abbreviations and terms that people may not be familiar with or understand. 

We try really hard to avoid jargon, but sometimes we can’t, because it may relate to our legal obligations, or other regulations.  

The Resident’s Network at the Housing Quality Network have put together a really useful jargon buster to explain the terms commonly used in the social housing sector. We’d like to share this with you to support your involvement with Aster, and to help ensure your voice is heard on the issues that matter to you.

Jargon buster

Rent Information

More details about paying your rent, how your rent is charged, annual rent changes, service charges, speaking to us, what happens if you don't pay your rent, and The Rental Exchange.

How to pay your rent

OPTIONS AND METHODS AVAILABLE

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How your rent is charged

WHEN IS RENT CHARGED AND WHEN YOU HAVE TO PAY

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Annual rent changes

WHEN AND WHY RENTS ARE CHANGED

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Service charges

WHAT THEY ARE AND WHY YOU HAVE TO PAY THEM

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It’s good to talk

WHEN AND HOW TO CONTACT OUR ACCOUNT TEAMS

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What happens if I don’t pay?

A BRIEF GUIDE TO OUR RENT COLLECTION PROCESS

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The Rental Exchange

SHARING YOUR PAYMENT DATA TO GET YOU BETTER DEALS

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Home Contents Insurance

INFORMATION ABOUT GETTING INSURANCE COVER

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Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

request a repair
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Fire Information

For fire safety advice and tips, plus frequently asked questions about blocks of flats

Fire Safety

Repairs Handbook

Need to report a repair? Take a look at this handbook before getting in touch with us. It provides lots of useful hints and tips such as how to reset a trip switch or clear a blocked sink.

Repairs handbook

further information

Customer Handbook

Want to know more about being an Aster customer? Please view our customer handbook, including more about us, tenancy types, buying and renting a home from Aster, and your your rights as a customer.

Customer handbook

Leaseholder information

Here you will find information about being a Aster leaseholder. We have split this into sections and included a download of all the information you might need.

Leaseholder information

ONE LOCATION FOR ALL THE HELP YOU NEED

Advice hub

All the information and advice you need on owning or managing your home. From homeownership options and guidance on maintaining your home, to how to keep living independently in your current family home or moving to receive the care you need.

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