Aster Group

Customer news

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Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

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Reclassification of housing associations as private organisations

What does this mean for you?

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Help us to tackle tenancy fraud

Did you know that tenancy fraud costs millions of pounds each year and means that people who really need a home have to wait much longer?

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Can you help make us better?

If you’re passionate about your local community and want to help us make a difference where you live, we’d love to hear from you.

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Do you need support with Universal Credit?

Changes to the way your benefits are paid means that you will need to think about the best way to manage your money each month to ensure things like your rent and bills are paid on time.

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Have you thought about shared ownership?

Shared ownership allows you to buy a share in your own home and pay rent on the share that you don't own, which means you can take that all-important first step on the property ladder with a smaller deposit and mortgage.

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Learning first hand

Ryan John has been an apprentice with us since September last year and is learning first-hand what it takes to be a plumbing and gas engineer.

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I’m getting calls from Opinion Research Services are they genuine?

Yes. We’re changing the way we undertake customer surveys and we’ve chosen Opinion Research Services (ORS) to carry out our telephone surveys on our behalf.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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