You can quickly find help relating to the services and matters that are most important to you.
Pay your rent from the comfort of your own home by following a few simple steps.
For direct debit payments call 0333 400 8222
If you need to report a general or emergency repair you can quickly let us know.
Contact your local neighbourhood team or request a call back from your neighbourhood officer.
Help with your online account
We have an online customer services portal, which you can use to access a wide range of services including:
- paying your rent
- updating your personal details
- reporting a repair to your home
- reporting any issues like anti-social behaviour and much more.
You will need your rent account number. If you don't know it you can request it.
Get in touch
Can't fix it?
Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0800 612 1010 – Dorset customers should call 0800 2300 232.
We want to know what you think
We want to keep improving the services we provide, so it's really important you tell us what you think. If you want to give a member of staff a compliment, suggest how we can improve our services or make a complaint, we want to hear from you. Click here to complete your feedback form.
We welcome compliments about our services and when you tell us about a colleague who's done something well, we'll let them know. Complete our feedback form here.
Our complaints process focuses on understanding your complaint and working with you to resolve your problem. We can’t always do exactly what you want us to do, but we can listen to your complaint and try our best to help you. Complete our feedback form here.
We'll work with you to resolve your complaint and we'll involve our colleagues to get the best outcome we can for you. If you make a complaint to us we'll tell you everything you need to know about how we'll deal with your complaint and how you can contact the Housing Ombudsman should you wish to do so.
Our office locations
Horton Avenue, Cannings Hill
2 Cathedral Avenue