You can quickly find help relating to the services and matters that are most important to you.
Pay your rent from the comfort of your own home by following a few simple steps.
For direct debit payments call 0333 400 8244
If you need to report a general or emergency repair you can quickly let us know.
Contact your local neighbourhood team or request a call back from your neighbourhood officer.
We want to know what you think
We want to keep improving the services we provide, so it's really important you tell us what you think. If you want to give a member of staff a compliment, suggest how we can improve our services or make a complaint, we want to hear from you.
We welcome compliments about our services and when you tell us about a colleague who's done something well, we'll let them know.
Our complaints service focuses on understanding your complaint and working with you to resolve your problem. We can’t always do exactly what you want us to do, but we can listen to your complaint and try our best to help you. Complete our feedback form here.
We'll work with you to resolve your complaint and we'll involve our colleagues to get the best outcome we can for you.
The Government also changed the way complaints can be sent to their ombudsman. If you make a complaint to us we'll tell you everything you need to know about how we'll deal with your complaint and how you can contact the Housing Ombudsman should you wish to do so.
Our office locations
Horton Avenue, Cannings Hill
2 Cathedral Avenue