You can quickly find help relating to the services and matters that are most important to you.

Rent payments

Pay your rent from the comfort of your own home by following a few simple steps.
For direct debit payments call 0333 400 8222


Repair options

If you need to report a general or emergency repair you can quickly let us know.



Contact your local neighbourhood team or request a call back from your neighbourhood officer.

Neighbourhood Team

My account

Getting help with your online account

We have an online customer services portal, which you can use to access a wide range of services including:

  • paying your rent
  • updating your personal details
  • reporting a repair to your home
  • reporting any issues like anti-social behaviour and much more.

You will need your rent account number. If you don't know it you can request it.

Contact us

General enquiries

Many of our customers find the best way of getting in touch with us is by using ‘My Account’.  You can register for the service here.  However, if you do not have access to our online services, have a general enquiry or perhaps want to let us know about something we’ve done well, you can complete this form.

Call our contact centre on

0333 400 8222

        Monday to Friday - 08:00 to 17:00       


Even with the best will in the world, sometimes things go wrong.  If it does we’d like to know so we can put matters right and learn from any mistakes. 

If you believe we have failed in our service you can make a complaint here

Usually the best people to put matters right are the team responsible for delivering the service to you, so in the first instance we may try and resolve your complaint by asking that team to contact you and see if they can resolve your concerns. 

If that’s not possible we’ll deal with your complaint formally and send you a written response detailing what we can do. We can’t always do exactly what you want us to do, but we’ll try our best to help you.

Contact us

Our office locations


Sarsen Court
Horton Avenue, Cannings Hill
SN10 2AZ


Testway House
Greenwich Way
SP10 4BF

Wareham (appointment only)

Prospect House
Sandford Lane
BH20 4DY


Flourish House
2 Cathedral Avenue

On the 1st September the Wells office will be moving to 2nd Floor, Priory Medical Centre, Wells, BA5 1XJ

Get directions

Our head office