Red heat health alert – potential disruption to services
Due to the red alerts in place for extreme heat across parts of England on Wednesday 24 and Thursday 25 June, we may need to postpone appointments such as repairs and other services at short notice.
MyAster
If you are an Aster customer, our online portal - MyAster - contains useful services, information, downloads and advice. The links below will take you through to your customer account.
Creating your account
We have an online customer services portal, MyAster, which you can use to access a wide range of services including:
- paying your rent
- updating your personal details
- reporting a repair to your home
- reporting any issues like anti-social behaviour and much more.
General enquiries
Many of our customers find the best way of getting in touch with us is by using MyAster. You can register for the service here. However, if you do not have access to our online services, have a general enquiry or perhaps want to let us know about something we’ve done well, you can complete this form.
Call our contact centre on
0333 400 8222
Monday to Friday - 08:00 to 17:00
Contact Centre temporarily unavailable – Monday 30 March 2026 As part of our ongoing commitment to improving our services, we have a planned schedule maintenance in our contact centre on Monday 30 March. This will mean that our main contact centre phone lines could be temporarily unavailable that day. We hope that any disruption will be minimal, but there are lots of other ways to contact us if you need to, including using MyAster, live chat or email contactcentre@aster.co.uk.We apologise for any inconvenience this may cause and appreciate your understanding.
We’re proud to be part of the Service with Respect campaign to make sure that all customer service workers are treated with respect while doing their job.
We’re all human, and when you contact us, our advisors are all there to give you the best service they can.
We know that your home is important to you, and when we visit, we’ll always treat you and your belongings with respect. We ask that you treat us the same way in return.
Service with respectMaking a complaint about our service
Even with the best will in the world, sometimes things go wrong. If they do we’d like to know so we can put matters right and learn from any mistakes.
If you believe we have failed in our service you can make a complaint here.
Complaints