You can quickly find help relating to the services and matters that are most important to you.

Rent payments

Pay your rent from the comfort of your own home by following a few simple steps.
For direct debit payments call 0333 400 8244

Login

Repair options

If you need to report a general or emergency repair you can quickly let us know.

Repairs

Neighbourhoods

Contact your local neighbourhood team or request a call back from your neighbourhood officer.

Neighbourhood Team

Contact us

Get in touch

https://s3-eu-west-1.amazonaws.com/aster.co.uk/phone-icon

Call our contact centre on

0333 400 8222

CONTACT US

We want to know what you think

We want to keep improving the services we provide, so it's really important you tell us what you think. If you want to give a member of staff a compliment, suggest how we can improve our services or make a complaint, we want to hear from you.

COMPLIMENTS

We welcome compliments about our services and when you tell us about a colleague who's done something well, we'll let them know.

https://s3-eu-west-1.amazonaws.com/aster.co.uk/newsletter

COMPLAINTS

Our complaints service focuses on understanding your complaint and working with you to resolve your problem. We can’t always do exactly what you want us to do, but we can listen to your complaint and try our best to help you. Complete our feedback form here.

We'll work with you to resolve your complaint and we'll involve our colleagues to get the best outcome we can for you.

The Government also changed the way complaints can be sent to their ombudsman. If you make a complaint to us we'll tell you everything you need to know about how we'll deal with your complaint and how you can contact the Housing Ombudsman should you wish to do so.

Contact us

Our office locations

Devizes

Sarsen Court
Horton Avenue, Cannings Hill
Devizes
Wiltshire
SN10 2AZ

Andover

Testway House
Greenwich Way
Andover
Hampshire
SP10 4BF

Poole

Link House
West Street
Poole
Dorset
BH15 1LD

Wells

Flourish House
2 Cathedral Avenue
Wells
Somerset
BA5 1FD

Get directions

Our head office