Have your say about great Customer Service
It’s important to us that you have a great customer service whenever you need to get in touch. We’re members of the Institute of Customer Service, which means we’ll always listen to your thoughts and views about how we can improve our services.
Tackling homelessness in our communities
We’ve been given government funding to provide five homes in Hampshire, which will help rough sleepers off the streets. It means we can support even more people into a stable home.
Read our Environmental, Social and Governance report
To find out a bit more about the work we do across our communities, you can now read our Environmental, Social and Governance (ESG) report.
Say no to Hate
Any form of violence or hate directed at a person because of their disability, gender identity, religion or race is a crime and is unacceptable.
An update about our response to COVID-19
We’ve seen it in our backlog of repairs and just like many people, lots of our hard-working front-line staff have needed to self-isolate after being contacted by NHS Test and Trace.
These factors have all affected the normal routine repair service you receive from us.
Visiting our offices has changed
Like many businesses, we closed our offices to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.
Visiting our offices has changed - Testway House
Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.
