Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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I’m getting calls from Opinion Research Services are they genuine?

Yes. We’re changing the way we undertake customer surveys and we’ve chosen Opinion Research Services (ORS) to carry out our telephone surveys on our behalf.

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Preventing house fires – top five tips

Over 20,000 fires in UK homes are reported each year.

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If I buy a shared ownership home does it mean I have to live with someone else?

This was just one of the questions we asked in our latest survey into what people really think shared ownership is all about.

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Reporting unemptied bins

Is your bin not being collected?

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Have you switched to a smart meter yet?

A smart meter is a new kind of gas and electricity meter that can digitally send readings to your energy supplier for more accurate energy bills.

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Making the most out of every pound we spend

We strive to achieve real value for money for our customers, lenders and communities.

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Take a look at our updated repairs handbook

To help provide you with a better service we have worked with a number of our customers to update our repairs handbook.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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