Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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We’re a top 50 landlord!

We’ve been rated as a top 50 landlord by industry magazine 24Housing.

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Helping you stay independent

Our aids and adaptations team have a number of solutions that can help you remain independent for as long as possible.

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Reporting untaxed and uninsured cars

Do you have untaxed or uninsured cars in your area?

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Helping the vulnerable

On a recent anti-social behaviour (ASB) visit to one of our schemes in Portland, Dorset, two of our colleagues from the ASB team helped a gentleman who had fallen down and dislocated his hip.

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You can now pay your rent over the phone at any time

You will shortly receive a payment card in the post from our partners AllPay.

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Providing advice when you need it

So that we can best support our customers, we have brought two of our teams together to provide you with easier access to advice on things like benefits, money management and using the internet to search and apply for a job online.

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Be wary of doorstep callers

It can be difficult to tell a rogue trader or distraction burglar from a genuine caller.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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