Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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Do you need extra storage?

Could you do with some extra storage space?

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Working in partnership to keep our communities safe

Our dedicated anti-social behaviour team works closely with the police and local residents to resolve any issues of concern to ensure our communities remain safe.

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Fire Safety

Whilst we have no specific concerns about the safety of our buildings, we are undertaking a review of our communal properties following the tragic fire in London earlier this month to ensure the on-going safety of our customers.

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One number for customer services

There is now just one number to call to report a repair, make a payment or to update your personal details.

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Registering your appliances

If a manufacturer identifies a problem with an appliance you have bought they may need to contact you so that they can either recall or repair it.

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Watch out for rogue traders

It can be difficult to tell a rogue trader or distraction burglar from a genuine trader.
So it’s worth taking extra time to check that they are who they say they are.

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We’re visiting you soon

Over the next five months, we’ll be travelling across Dorset, Wiltshire, Hampshire and Somerset in our mobile community office visiting our customers.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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