Aster Group

Customer news

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Answering your anti-social behaviour questions

We recently asked you to get in touch with your questions about how we tackle anti-social behaviour (ASB).

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Supporting our customers through the pandemic

Ensuring our customers understand and support our approach to recovery is key to bringing our services back online in a planned and measured way following the gradual easing of lockdown measures over recent weeks.

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Free Digital College courses

Our Digital College service is offering customers access to over 30 online courses to carry out through distance learning.

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Keeping our communal and bin store areas safe

Although our estate services have been reduced due to government measures, we have seen the majority of communal areas and bin storage rooms stay well maintained by customers during this time.

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Celebrating community spirit

We have been continuing to work hard to support our customers and help our communities come together over the last few weeks.

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Covid-19 update - our contact centre is open

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Advice and support around your rent

We understand that you may be concerned about your finances, especially at the moment, but please be reassured we will work to help you as much as we can

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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