Aster Group

Customer news

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Spotlight on shared ownership

Our shared ownership homes help our customers onto the property ladder, through using a smaller deposit to buy a percentage of their home. Read Stephanie’s story here, who moved into her home last Autumn.

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Your service charges

A service charge is a payment made to cover the cost of providing and maintaining services such as communal repairs, maintenance, improvements, insurance and management costs in and around your home.

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Tackling mould and condensation

Our experts share tips to help keep your home warm and condensation free

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Sign up for MyAster and you could win an iPad

Join the 12,000 customers using our portal

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Look after your heating this winter

During cold weather snaps, your external pipes connected to your boiler may freeze. Here’s what to do if this happens.

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Support to get into work or improve your skills

Our Into Work service provides a range of opportunities to find a job or carry out digital training to improve your skills.

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Our complaints service has improved

Even though we do our best to deliver safe, reliable and modern services to our 90,000 customers, sometimes things don’t go quite to plan. If this happens, we’d like to know so we can put matters right and learn from any mistakes.

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We’re here to help - make the most of your money in 2021

Our financial wellbeing team has shared some New Year’s resolutions which might help you to make the most of your money in 2021.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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