Aster Group

Customer news

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Hedgehog rescue at Independent Living Scheme

When customers recently discovered a young hedgehog in one of our Independent Living schemes, our officer Danielle Reed stepped up to move the prickly creature to safety.

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Your service charges

In a couple of months you’ll receive a service charge statement from us for the financial year 1 April 2020 – 31 March 2021. This statement will compare what you paid during that period against what it cost us to deliver these services to you.

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Apprentices scoop trio of awards

Our apprentices recently won some awards from Exeter College for the volunteering work they’ve been doing in our communities.

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EU Settlement Scheme is fast approaching - Apply by 30 June

If you’re an EU, EEA or Swiss citizen, you’ll need to apply to the EU settlement Scheme by 30 June 2021 to make sure you can continue to live in the UK after Brexit. Applying only takes a few minutes and can be easily done through the link below.

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Have you heard of Step Change?

We know that for many people, the events of the last 18 months have made it really tough to manage financially, and if you’re in this position we want to reassure you that you’re not alone.

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Improving our neighbourhoods

We’re constantly assessing our neighbourhoods to see where, budgets permitting, we can make improvements so they continue to be a pleasant place to live and call home. These improvements could be anything from cleaning up communal gardens to building new bike sheds and secure bin stores.

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A face lift for kitchens

To help create a home you love, we’ve introduced a new system for replacing kitchens. When it’s time for your kitchen to be refitted, you’ll now be invited to choose from one of seven new kitchen styles, giving you the freedom to pick the look that you prefer.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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