Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Introducing Live Chat – speak directly to our team on MyAster

It’s never been easier to reach us and now you can speak directly to our team through MyAster Live Chat.

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MyAster – a one stop shop

MyAster Live chat is there for a variety of your needs. Here’s just a few ways that the portal can help you at home

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Meet the team behind Live Chat

Our busy Customer Service Advisors are on hand to chat to you through Live Chat, answer your emails and are at the end of the phone in our Contact Centre when you need to get in touch.

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How to get started with MyAster

It’s quick and easy to get started

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Meet our Designated Complaints Panel

There’s plenty of involved customer groups where you can have your say in the decisions we make as well as supporting other customers with an unresolved complaint.

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Ways to volunteer near you

If you’d like to give something back to your community, volunteering can be a great way to support a project that helps local people.

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Have you heard about our Connected Living service?

Our Connected Living service is provided by our technology enabled care team to allow people to stay safe and independent in their own homes.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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