Aster Group

Customer news

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Your annual gas safety check

As COVID-19 restrictions continue to ease, gas safety inspections can take place in homes once again and our gas safety checks service has now resumed.

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Sale of Sarsen Court

The way we work has changed over the years and like many businesses there is no longer the need for large corporate office space in the same way as there once was.

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COVID-19 service changes for our Independent Living Schemes

We know that COVID-19 restrictions in place at our Independent Living Schemes have affected many customers over the last year. As restrictions continue to ease and in line with the government’s national road map out of lockdown, we’re making some changes to make sure you can enjoy your home in a safe way once again.

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Get the most from MyAster

The MyAster online portal provides an easy way for you to reach us to pay your rent or update your details and you can now download the MyAster app to see your details at the touch of a button.

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Your service charge payments

A service charge is a payment made to cover the cost of providing and maintaining services such as communal repairs, maintenance, improvements, insurance and management costs in and around your home.

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Money tips for teens

A recent survey found that three-quarters of students feel they don’t get enough financial education in school, and so we’ve been working with an entrepreneur who has set out to change this.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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