Aster Group

Customer news

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Volunteer support during the pandemic

Over the last few months our colleagues have volunteered in different ways to offer support during the COVID-19 pandemic.

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Get the kids active

Did you know that there’s a host of free online physical activity sessions specifically designed for children aged two to five for you to access each week?

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Looking after your heating

During cold weather snaps, the external pipes connected to your boiler may freeze, but there’s some steps you can take to prevent this from happening.

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Get the most from your credit score

We work with credit reporting company, Experian as part of its Rental Exchange scheme to make sure that your regular rent payments contribute to your personal credit score.

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Keep connected with Connected Living

As temperatures continue to fluctuate, our Connected Living team is supporting our customers to live confidently at home.

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An update about our response to COVID-19

As the government starts to set out its roadmap for easing us out of lockdown, we wanted to update you on our approach to delivering services in and around your home.

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Thank you to our local food banks

We know first-hand how important the work of food banks are so to thank our local food banks we recently made a £3,500 donation to seven food banks across the south and south west.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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