Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Tackling Anti-Social Behaviour

We know that Anti-Social Behaviour (ASB) can have a huge impact. Find out how we can help here.

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Have you got a business idea that could change the world?

The Aster Foundation is looking for 10 social entrepreneurs who would like to be part of inc. - a 10-month project to support social businesses.

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Confidence at home with Connected Living

Our Connected Living service supports people to live independently at home, safe in the knowledge that help is never far away thanks to devices such as emergency call pendants, fall detectors and GPS devices.

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Connected Living celebrates Carers Week

This month we celebrated Carers Week by joining over 2,000 organisations including charities, politicians and businesses to make a pledge to respect and support unpaid carers in our communities.

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Our COVID-19 update

We’ve kept a close eye on government guidance around COVID-19 restrictions so that we can be ready to make any changes if the services we provide you are affected.

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Hedgehog rescue at Independent Living Scheme

When customers recently discovered a young hedgehog in one of our Independent Living schemes, our officer Danielle Reed stepped up to move the prickly creature to safety.

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Your service charges

In a couple of months you’ll receive a service charge statement from us for the financial year 1 April 2020 – 31 March 2021. This statement will compare what you paid during that period against what it cost us to deliver these services to you.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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