Aster Group

Customer news

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Answering your anti-social behaviour questions

We recently asked you to get in touch with your questions about how we tackle anti-social behaviour (ASB).

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We’re now operating an essential only repairs service

In line with government advice, we will no longer be carrying out routine repair or maintenance appointments. Instead, we will be operating an essential only service for work required inside your home.

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Support for independent living and extra care customers

During these unprecedented times, our independent living team has changed the way they work to support our customers living in extra care and housing for older people schemes.

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Working in our neighbourhoods

We’ve changed the way we deliver some of our services, in particular the way we carry out estate and communal area inspections.

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Domestic abuse: we are here for you

We have a dedicated team ready to help anyone who is experiencing domestic abuse. We understand that not all homes are a place of safety, especially at this time, when many people are at home together for long periods of time.

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Extra support through the Aster Foundation

We have many extra services available through the Aster Foundation that you can access

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Service charges throughout the year

We know that service charges can be a bit difficult to understand so we've put together this infographic to show key dates throughout the year and this handy video.

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Less waiting, more talking as call back feature announced for contact centre

We have been working hard on improving your contact experience and from Spring we will be introducing some exciting new features.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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