Aster Group

Customer news

tmp-box

Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

find out more
tmp-box

We support Service with Respect

We’re proud to be part of the Service with Respect campaign which aims to ensure anyone working in customer service is treated with respect while doing their job.

find out more
tmp-box

Have your say about great Customer Service

It’s important to us that you have a great customer service whenever you need to get in touch. We’re members of the Institute of Customer Service, which means we’ll always listen to your thoughts and views about how we can improve our services.

find out more
tmp-box

Tackling homelessness in our communities

We’ve been given government funding to provide five homes in Hampshire, which will help rough sleepers off the streets. It means we can support even more people into a stable home.

find out more
tmp-box

Read our Environmental, Social and Governance report

To find out a bit more about the work we do across our communities, you can now read our Environmental, Social and Governance (ESG) report.

find out more
tmp-box

Say no to Hate

Any form of violence or hate directed at a person because of their disability, gender identity, religion or race is a crime and is unacceptable.

find out more
tmp-box

An update about our response to COVID-19

We’ve seen it in our backlog of repairs and just like many people, lots of our hard-working front-line staff have needed to self-isolate after being contacted by NHS Test and Trace.

These factors have all affected the normal routine repair service you receive from us.

find out more
tmp-box

Visiting our offices has changed

Like many businesses, we closed our offices to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

find out more

Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
tmp-box-2

Search