Aster Group

Customer news

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New Customer Annual Report

Our new Customer Annual Report has been designed to give you an overview of our performance in areas that matter to you.

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Fire safety in Persimmon homes

You may be aware that earlier this year, some properties built by Persimmon Homes were found to have fire stopping barriers missing.

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Contact centre opening hours over the festive period

Contact centre and reception opening hours will change over the Christmas holiday

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Rent changes from April 2020

Changes to rent prices have been announced by central government.

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Fixed term tenancies – we have listened

We have recently made some changes to our tenancy policy and as a result we’ll no longer be issuing fixed term tenancies.

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Get the best energy deal this winter

As temperatures drop, make sure you pay the best price to heat your home.

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Are you claiming Universal Credit and working?

If you are claiming Universal Credit and working, any wages your employer pays you earlier than usual because of Christmas might affect your Universal Credit Award.

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Aster Foundation is working for you

Through the Aster Foundation we are improving the communities we work in by making new opportunities for our customers. Our Into Work service and Digital College will support people to find a job and get the skills they need.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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