Aster Group

Customer news

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Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

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Introducing Aster VIP – your chance to volunteer

If you’d like to give something back to your community, volunteering can be a great way to support a project that helps local people.

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Universal Credit – help available to you

We’re all being affected by an increase in the cost of living at the moment, with things like energy and fuel cost rises, rent increases and changes to Universal Credit.

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We’ve raised £20,000 for Dementia UK

Through our charity events and individual fundraising, we’ve raised over £20,000 for our Charity of the Year, Dementia UK.

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Reducing our carbon footprint

We consider our sustainability goals when we make long term decisions, when we invest in your homes and communities and even when we talk to you about the changes you’d like to see in the future.

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Investing in community improvements

We’re continuing to invest tens of millions of pounds in maintaining and repairing your homes and communities.

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls.

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Surveying your home

We’ve appointed Savills to survey our customers’ homes this year, including yours, to help us better plan for future investment, understand where improvements need to be made and ensure that your home is safe and well maintained.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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