Aster Group

Customer news

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Spotlight on shared ownership

Our shared ownership homes help our customers onto the property ladder, through using a smaller deposit to buy a percentage of their home. Read Stephanie’s story here, who moved into her home last Autumn.

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Keep connected this winter with Connected Living

Our connected Living service helps people stay living independently at home and is now available to buy from our website.

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COVID-19 – Our services continue within your homes and community

With your safety, and the safety of our people at the heart of all decisions we make, we’re continuing to review government guidance about COVID-19 closely. As we move into a tiered system of COVID-19 restrictions, we’re not making any changes to the services we provide.

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Our holiday opening times – all the details you’ll need to reach us

Our Contact Centre opening hours will change over the Christmas holiday and all the details are here.

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Look after your money this winter – We’ve got advice on loan sharks and how to get the most from your cash

We all know winter is an expensive time of year but borrowing money can sometimes cause more problems than it solves. So before you take out a loan why not speak to us?

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Stay safe this winter – From fire safety to security, follow our tips to keep your home safe this winter

As we enter the festive period, you might be starting to put up decorations, so we’ve shared some top tips to keep your home safe and secure during this time.

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Keeping the environment safe

If you’re carrying out repairs on cars outside your home, please make sure you carry out car maintenance in an environmentally friendly way.

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Domestic abuse – we’re here for you

We have a dedicated team ready to help anyone who is experiencing domestic abuse, please call us on 01202 308744 for confidential advice and support.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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