Aster Group

Customer news

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Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

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Customers discover love of cycling again

Elderly customers who live at one of our Independent Housing schemes in Dorset were recently treated to a bike ride along the sea front to boost their wellbeing, with special three-wheel trishaw bikes being used to make each ride possible.

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Volunteers tidy up estate in Dorset

A team of keen volunteers recently spent the day litter picking in Verwood, Dorset.

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Look after your heating this winter

During cold weather snaps your external pipes connected to your boiler may freeze. Here’s what to do if this happens.

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Apprentices receive gifts from local building supplier

Five of our apprentices received a range of tools and toolboxes from long-term supporter of the Aster apprentice programme, Bradfords Building Supplies, to help give them a kick start in their new career.

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Tackling condensation and mould

Mould can happen when there’s too much moisture in the air. Moisture is produced by steam from cooking and bathing, as well as washing and drying laundry. Follow these tips to help reduce the amount of condensation in your home

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Support for local food banks

We’ve made a £3,500 donation to seven food banks across the south and south west to support the crucial work they’ve been doing over the last 12 months.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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