Aster Group

Customer news

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30-year plans to maintain your home

If you’re a leaseholder or shared owner and you live in a block of flats, you’ll know that it’s your responsibility to contribute to the maintenance of the building you live in.

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Sign up for MyAster and you could win an iPad

Join the 12,000 customers using our portal

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Look after your heating this winter

During cold weather snaps, your external pipes connected to your boiler may freeze. Here’s what to do if this happens.

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Support to get into work or improve your skills

Our Into Work service provides a range of opportunities to find a job or carry out digital training to improve your skills.

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Our complaints service has improved

Even though we do our best to deliver safe, reliable and modern services to our 90,000 customers, sometimes things don’t go quite to plan. If this happens, we’d like to know so we can put matters right and learn from any mistakes.

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We’re here to help - make the most of your money in 2021

Our financial wellbeing team has shared some New Year’s resolutions which might help you to make the most of your money in 2021.

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Keep connected this winter with Connected Living

Our connected Living service helps people stay living independently at home and is now available to buy from our website.

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COVID-19 – Our services continue within your homes and community

With your safety, and the safety of our people at the heart of all decisions we make, we’re continuing to review government guidance about COVID-19 closely. As we move into a tiered system of COVID-19 restrictions, we’re not making any changes to the services we provide.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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