Aster Group

Customer news

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Spotlight on shared ownership

Our shared ownership homes help our customers onto the property ladder, through using a smaller deposit to buy a percentage of their home. Read Stephanie’s story here, who moved into her home last Autumn.

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MyAster – get in touch day or night

MyAster is an easy to use online portal that makes logging a repair and updating personal information quick and simple.

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls.

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Celebrate inclusion

At the end of September, we’ll be celebrating National Inclusion Week and talking about what diversity and inclusion means to us and our customers.

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Working with communities to build affordable homes

We’ve recently signed contracts with a local Community Land Trust (CLT) that will see six new affordable homes built in Dorset. CLTs are a form of community-led housing, set up and run by people within local areas to develop and look after affordable homes.

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Marking Service with Respect

We’ve recently joined the Service with Respect campaign to make sure that all customer service workers, whether our people or our customers in front line roles, are treated with respect while doing their job.

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How to deal with unknown callers

Bogus callers succeed because they sound believable, so don't be fooled. Make sure they are who they claim to be by following these simple steps.

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Supporting our customers through the pandemic

Ensuring our customers understand and support our approach to recovery is key to bringing our services back online in a planned and measured way following the gradual easing of lockdown measures over recent weeks.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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