Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Visiting our offices has changed - Testway House

Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

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Visiting our offices is changing

Like many businesses, we closed our receptions to visitors in March 2020 as a result of the pandemic, and since then we’ve all found new ways to keep in touch. Instead of visiting us, lots of customers now use our MyAster portal, the contact centre, the post office or local pay points.

find out more
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Meet our Customer Scrutiny Panel (CSP)

Did you know that we have a Customer Scrutiny Panel (CSP) made up of customers who volunteer their time to review the services you receive?

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Tell us if something needs repairing

If you spot something that’s broken or not working in and around your home, please let us know so that we can fix it.

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Free fruit and veg for families

If you’re pregnant or have a child under four and claim government support, did you know you could be missing out on vouchers for fresh fruit and veg?

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Skaters raise cash for Teenage Cancer Trust

One of our colleagues, Cara recently took part in a skateathon and raised over £800 for charity.

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Financial help is available

If you’re struggling to make ends meet, our Financial Wellbeing team are here to support you

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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