Aster Group

Customer news

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Nominate your customer service hero

We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.

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Your rent from April 2022

Last month we let you know about the changes to your rent from April and answered some of the questions you had about this.

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Your service charges

From April you might see some changes to the service charges you pay us and earlier this month, you should have received a letter explaining what these changes will be.

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Have you considered home contents insurance?

Contents insurance can help you to cover the cost of unexpected problems in your home if you have an emergency like a flood or fire.

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Meet one of our apprentices

22-year-old Harry Dewland, from Weymouth in Dorset thought his dreams of qualifying to be a plumber were in tatters until our apprenticeship team stepped in.

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Fire safety at home

Stay safe and fire free in your home by making sure you’re using your appliances correctly.

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Investing in our communities

Each year we invest tens of millions of pounds in maintaining and repairing your homes and communities.

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Connected Living service helps customer following stroke

Our Connected Living service helps people stay living independently in their homes for longer and also helps people returning from a stay in hospital.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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