Nominate your customer service hero
We’re looking for our Customer Services hero of the year, and we’d like to hear from you who that should be.
An update on COVID-19 and our services
We’re working hard to provide you with reliable customer services every day, but there’s several factors out of our control at the moment that are making it harder for us to do this.
Our holiday opening times – all the details you’ll need to reach us
Our Contact Centre opening hours will change over the festive period
Talk Money Week – support for debt management and budgets
Our financial wellbeing and welfare reform teams support our customers by providing guidance on how to budget and reduce arrears. If you think you might benefit from their support, please speak to us on 0333 400 8222.
Talk Money - start a conversation
We all know how difficult it can be to talk about money, whether with our partners, families or friends, so sometimes the topic is avoided.
Avoid falling victim to loan sharks this Christmas
Christmas is meant to be a wonderful time, but in the run up to the festive period, illegal loan sharks may offer tempting cash loans.
Our Customer Annual report
Our latest Customer Annual Report is now available to view. It includes a look back at the last financial year and reports on some of the great work we’ve been doing to support our customers and communities.
Merger with Central and Cecil housing trust confirmed
From January 2022, London-based housing trust Central and Cecil (C&C) will join Aster Group. Established in 1926, C&C specialises in providing affordable housing and care for over 55s living in London, promoting supportive, inclusive communities across all its homes.
