Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Friends raise over £4k for Dementia UK

Two of our colleagues recently took part in a gruelling challenge to raise money for Dementia UK, our charity of the year.

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Building work begins on 80 affordable homes in Totton

Work has begun to build 80 new affordable homes ready for families to move into in Totton, Southampton.

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Home insurance for your belongings

Home contents insurance can help you to cover the cost of unexpected problems in your home, caused by a flood or fire.

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Supporting customers throughout the pandemic

Our Independent Living team has made thousands of weekly calls to customers to offer support and help during the pandemic.

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Getting to know how Staircasing works

If you’re a shared owner and have considered increasing the proportion of the home you own, staircasing might be for you.

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We’re backing Service with Respect

Everyone deserves to be treated with respect while doing their job, so we’re supporting the Institute of Customer Service, Service with Respect campaign to make sure our front line colleagues and customers can work safely in our communities.

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Adapting our services during COVID-19

As we’ve all adapted to living differently due to the pandemic, we’ve also changed the way we provide our services to help keep both you and our colleagues safe.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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