To help provide you with a better service we have worked with a number of our customers to update our repairs handbook.
The handbook now provides lots of useful hints and tips such as how to reset a trip switch or clear a blocked sink.
Why not take a look at the handbook before reporting a repair? The more information you give us, the easier it will be for us to fix your repair.
This doesn’t change the way you report repairs. You can still do this through My Account or by calling us on 0333 400 8222.