Understanding your service charges: key dates to remember

We know it's important to understand what you're paying for and when you can expect to receive information about your service charges.

Service charges cover the cost of services we provide in and around your home, including things like communal repairs, maintenance, cleaning, insurance and management costs.

To help you understand how your service charges are calculated, we've put together a timeline of the key dates throughout the year.

Have questions about your service charges?

If something doesn't look right, you don't understand a charge or you'd simply like more information, we're here to help.

You can find more information and frequently asked questions on our website and through MyAster, or call us on 0333 400 8222.