Making a difference to homes and communities: Our ESG Report 2026

We've recently published our 2026 Environmental, Social and Governance (ESG) Report, highlighting the progress we're making to improve homes, support customers and create more sustainable communities.

The report looks at how we're working to make our homes more energy efficient, provide safe and affordable housing, and support people and communities.

Here are some of this year's highlights:

• 83.77% of our existing homes now have an Energy Performance Certificate (EPC) rating of C or above, helping make homes more energy efficient
• 99.91% of our homes met the Decent Homes Standard, reflecting our commitment to providing safe, good-quality homes
• 33% reduction in emissions per home since 2019/20, as we continue working towards more sustainable housing
• 79.9% customer satisfaction among customers living in our rented homes, with overall satisfaction improving for the second year running.

We've also started a £20 million programme to improve the energy efficiency of existing homes, helping to reduce energy use and make homes more comfortable and affordable to run.

You continue to play an important role in shaping our services, with new opportunities to influence decisions and help us make improvements.