Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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One number for customer services

There is now just one number to call to report a repair, make a payment or to update your personal details.

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Registering your appliances

If a manufacturer identifies a problem with an appliance you have bought they may need to contact you so that they can either recall or repair it.

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Watch out for rogue traders

It can be difficult to tell a rogue trader or distraction burglar from a genuine trader.
So it’s worth taking extra time to check that they are who they say they are.

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We’re visiting you soon

Over the next five months, we’ll be travelling across Dorset, Wiltshire, Hampshire and Somerset in our mobile community office visiting our customers.

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We’ve built more homes than ever before

We built a record 827 new homes in 2016/17.

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Colleagues shortlisted for regional award

Two of our colleagues have been shortlisted for this year’s South West Contact Centre Awards.

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Keeping our communities safe

We work hard to ensure that our communities are safe and pleasant places to live and we take reports of suspected drug use and anti-social behaviour very seriously.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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