Isolate your outside taps

As we enter the winter months and the temperatures start to drop, we highly recommend that customers with outside taps isolate these wherever it is possible to do so.  This will prevent pipes freezing which can in turn cause fittings within the pipes to blow and leaks occurring.

Where it’s possible to do so, it’s your responsibility to isolate valves for the outside taps. In some new build homes these are labelled under the kitchen sink, but they may be located elsewhere.  If you live in a new build home and have an outside tap, please refer to your Home User Guide for guidance on how to isolate it. 

If you have any other questions, please call 0333 400 8222 to speak to a team member.

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