Aster Group

Customer news

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Leaseholders and Shared Owners - your annual gas safety check

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COVID-19 service changes for our Independent Living Schemes

We know that COVID-19 restrictions in place at our Independent Living Schemes have affected many customers over the last year. As restrictions continue to ease and in line with the government’s national road map out of lockdown, we’re making some changes to make sure you can enjoy your home in a safe way once again.

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Get the most from MyAster

The MyAster online portal provides an easy way for you to reach us to pay your rent or update your details and you can now download the MyAster app to see your details at the touch of a button.

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Your service charge payments

A service charge is a payment made to cover the cost of providing and maintaining services such as communal repairs, maintenance, improvements, insurance and management costs in and around your home.

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Money tips for teens

A recent survey found that three-quarters of students feel they don’t get enough financial education in school, and so we’ve been working with an entrepreneur who has set out to change this.

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Your chance to volunteer

If you’ve been thinking about volunteering in your community recently, here’s an opportunity that you might be interested in.

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Connected Living celebrates a new partnership

Our Connected Living service supports people to live independently at home, safe in the knowledge that help is never far away thanks to devices such as emergency call pendants, fall detectors and GPS devices.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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