Aster Group

Customer news

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Leaseholders and Shared Owners - your annual gas safety check

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Building work begins on 80 affordable homes in Totton

Work has begun to build 80 new affordable homes ready for families to move into in Totton, Southampton.

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Home insurance for your belongings

Home contents insurance can help you to cover the cost of unexpected problems in your home, caused by a flood or fire.

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Supporting customers throughout the pandemic

Our Independent Living team has made thousands of weekly calls to customers to offer support and help during the pandemic.

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We’re backing Service with Respect

Everyone deserves to be treated with respect while doing their job, so we’re supporting the Institute of Customer Service, Service with Respect campaign to make sure our front line colleagues and customers can work safely in our communities.

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Adapting our services during COVID-19

As we’ve all adapted to living differently due to the pandemic, we’ve also changed the way we provide our services to help keep both you and our colleagues safe.

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Thank you to our local food banks

We know first-hand how important the work of food banks is, so to thank our local food banks we recently made a £3,500 donation to seven food banks across the south and south west.

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Listening and learning from complaints

We always aim to provide a great service, but we know that we don’t always get it right, which is why customer complaints give us an opportunity to identify ways to improve the service we provide to you.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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