Aster Group

Customer news

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Changes to your rent from April 2025

In the coming weeks, you’ll receive a letter detailing your rent for the financial year. Changes to your rent will take effect from 1 April 2025.

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Universal Credit – help available to you

We’re all being affected by an increase in the cost of living at the moment, with things like energy and fuel cost rises, rent increases and changes to Universal Credit.

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We’ve raised £20,000 for Dementia UK

Through our charity events and individual fundraising, we’ve raised over £20,000 for our Charity of the Year, Dementia UK.

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Reducing our carbon footprint

We consider our sustainability goals when we make long term decisions, when we invest in your homes and communities and even when we talk to you about the changes you’d like to see in the future.

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Investing in community improvements

We’re continuing to invest tens of millions of pounds in maintaining and repairing your homes and communities.

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Spot the signs of a scam

Like many businesses, unfortunately we are not immune to scammers imitating us in order to make fraudulent calls.

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Surveying your home

We’ve appointed Savills to survey our customers’ homes this year, including yours, to help us better plan for future investment, understand where improvements need to be made and ensure that your home is safe and well maintained.

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Your rent from April 2022

Last month we let you know about the changes to your rent from April and answered some of the questions you had about this.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

Request a repair
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