Aster Group

Customer news

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Top tips on fire safety this Christmas

As we enter the festive period, we’ve shared some top tips to help keep your home safe during this time

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Reporting untaxed and uninsured cars

Do you have untaxed or uninsured cars in your area?

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Helping the vulnerable

On a recent anti-social behaviour (ASB) visit to one of our schemes in Portland, Dorset, two of our colleagues from the ASB team helped a gentleman who had fallen down and dislocated his hip.

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You can now pay your rent over the phone at any time

You will shortly receive a payment card in the post from our partners AllPay.

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Providing advice when you need it

So that we can best support our customers, we have brought two of our teams together to provide you with easier access to advice on things like benefits, money management and using the internet to search and apply for a job online.

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Do you need extra storage?

Could you do with some extra storage space?

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Working in partnership to keep our communities safe

Our dedicated anti-social behaviour team works closely with the police and local residents to resolve any issues of concern to ensure our communities remain safe.

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Fire Safety

Whilst we have no specific concerns about the safety of our buildings, we are undertaking a review of our communal properties following the tragic fire in London earlier this month to ensure the on-going safety of our customers.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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