Aster Group

Customer news

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Simple steps to get ready for emergencies

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10 reasons to choose contents insurance

Contents insurance can help you to cover the cost of unexpected problems in your home if you have an emergency like a flood or fire.

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Pension credit - could you or someone you know be missing out?

We know that many people are entitled to this extra benefit but who don’t claim it.

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A day in the life of a Neighbourhood Officer - supporting our customers

Our Neighbourhood Officers support thousands of customers throughout the year.

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Need to report a repair?

You can report a non-emergency repair in just a few clicks via the MyAster portal.

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Customer voice - helping us shape our services

Your thoughts, views and experiences play a crucial role in helping us to understand how we are performing, identifying improvements, and helping us to provide a better service for all our customers.

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Our Connected Living service is transferring to Careline365

Following a recent review of our Connected Living service, we’ve taken the decision to transfer the service to another provider, Careline365, part of the Appello Group.

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Scam callers – keeping yourself safe

Scam phone calls and door callers are unfortunately all too common, and we’re aware how worrying this can be.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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