A day in the life of a Neighbourhood Officer - supporting our customers
Our Neighbourhood Officers support thousands of customers throughout the year.
Need to report a repair?
You can report a non-emergency repair in just a few clicks via the MyAster portal.
Customer voice - helping us shape our services
Your thoughts, views and experiences play a crucial role in helping us to understand how we are performing, identifying improvements, and helping us to provide a better service for all our customers.
Our Connected Living service is transferring to Careline365
Following a recent review of our Connected Living service, we’ve taken the decision to transfer the service to another provider, Careline365, part of the Appello Group.
Scam callers – keeping yourself safe
Scam phone calls and door callers are unfortunately all too common, and we’re aware how worrying this can be.
Celebrating National Customer Service Week
Last month we celebrated National Customer Service Week. We joined lots of other organisations across the UK to recognise the importance we place on providing a great service to you, our customers.
How Customer Feedback Shaped Our 2023/24 Customer Annual Report
We are excited to announce that our latest Customer Annual Report for 2023/24 is now available for you to explore. This year, we made significant strides based on customers’ feedback to ensure the report is as clear, informative and user-friendly as possible.
