Aster Group

Customer news

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Simple steps to get ready for emergencies

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Celebrating National Customer Service Week

Last month we celebrated National Customer Service Week. We joined lots of other organisations across the UK to recognise the importance we place on providing a great service to you, our customers.

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How Customer Feedback Shaped Our 2023/24 Customer Annual Report

We are excited to announce that our latest Customer Annual Report for 2023/24 is now available for you to explore. This year, we made significant strides based on customers’ feedback to ensure the report is as clear, informative and user-friendly as possible.

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How Being Respectful Helps Everyone

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Read our latest Customer Annual Report

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Top tips for tackling mould and condensation

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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