How you have helped us shape the 2024/25 Customer Annual Report

Our latest Customer Annual Report highlights what we’ve achieved for customers during the 2024/25 financial year and has been created based on the invaluable feedback customers shave shared. Thank you to everyone who took the time to share their thoughts and feedback.

Co-design in action

Over 300 customers shared their views with us, and here’s a snapshot of what was said, and what we did:

• You told us you liked the clear links, bright colours, and simple, jargon-free language. One customer told us:“It was clear when additional information could be accessed. The end of sections navigated easily to the top of the next section, so I didn't get lost.” 
• Customers told us you’d like more information about shared ownership, mutual exchanges and tenancy fraud. As a result, this year, we’ve included specific information about these topics throughout the report
• You said you’d like the report to be easier to read and include a clearer explanation of our future plans, based on how we’re currently performing. We’ve halved the number of words in the report as a result, but it’s still packed with real, practical examples of the work we’ve done across our communities, and what improvements we’re hoping to make next
• Customers told us they enjoyed when we share real-life case studies, who bring the report to life and make it more relatable to their own living situations, so we’ve included plenty of these in the 2024/25 report
• We’ve included more focus on the key topics that matter most to our customers too, such as repairs and maintenance
• We’ve improved the layout so it’s easier to find what you need, especially if you’re reading on a mobile phone or tablet, which we know many customers do.

A look ahead

We’re already looking ahead to next year’s report. While we’ve made lots of changes based on what customers have told us, we know there’s always room to improve.

We really hope you enjoy reading it and as always, we’d love to hear your thoughts you can reach us on customervoice@aster.co.uk with any feedback.