Your Management Fee explained

If you're a customer who pays a service charge to us, you may have noticed a 'management fee' as part of your service charge bill. We're often asked what a management fee is, and so we want to take this opportunity to explain.

Your management fee helps cover the costs of managing the contracts we have in place for various services delivered through your service charge, such as grounds maintenance and lift and fire equipment. In addition, it helps provide services from our customer accounts team, who are available to discuss payments and set up suitable arrangements for your needs; our contact centre in order to discuss service charges over the phone; and our finance team who help set up direct debit payments. 

Your management fee is charged at a rate of 15% of your total service charge (excluding any personal charges, sinking funds and sewage costs). This means that it can go up and down as service charges go up and down.

The money raised from the fee does not cover the total cost of running our contract management and the other services listed here. This means that a certain amount of money from rental income is currently helping to cover the shortfall.

You can find out more about our service charges by visiting this page.