Aster Group

Customer news

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Financial support for you

If you need support over the next few months with paying for your rent or bills, please get in touch. Our wellbeing team are there to support you and it’s important that we know as soon as possible if you’re struggling so that we can help you.

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Tackling condensation and mould

Our experts share tips to help keep your home warm and condensation free

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Sign up for MyAster and you could win an iPad

Join the 12,000 customers using our portal

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Look after your heating this winter

During cold weather snaps, your external pipes connected to your boiler may freeze. Here’s what to do if this happens.

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Support to get into work or improve your skills

Our Into Work service provides a range of opportunities to find a job or carry out digital training to improve your skills.

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Our complaints service has improved

Even though we do our best to deliver safe, reliable and modern services to our 90,000 customers, sometimes things don’t go quite to plan. If this happens, we’d like to know so we can put matters right and learn from any mistakes.

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We’re here to help - make the most of your money in 2021

Our financial wellbeing team has shared some New Year’s resolutions which might help you to make the most of your money in 2021.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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