Your annual service charge statement

We want to make managing your home simple and easy. Over the next couple of weeks, we’ll be sending out your service charge statement to keep you informed about any changes to your account.

Just under 30,000 customers pay service charges for things like grounds maintenance, communal cleaning and building insurance. 

Your service charge statement runs through all you need to know about the services we provided you over the past 12 months, and how much these cost.

For a handy guide on what your statement is telling you, watch the video below:

You can also read a guide to service charges on MyAster, your customer portal.

We’ve answered some of the questions you might have about service charges on our website here, and you can find details about our grounds maintenance service here.

If something doesn’t seem right

When you receive your statement, please check that the services you’re receiving are all included. If you spot something that doesn’t seem right, such as a service you don’t receive, please let us know.

Our team will make any corrections needed so that you pay the correct amount.

Speak to us on 0333 400 8222 or email servicecharges@aster.co.uk.