Aster Group

Customer news

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Leaseholders and Shared Owners - your annual gas safety check

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Help to get cheaper broadband and phone packages

If you’re claiming Universal Credit or Pension Credit you might be able to get a reduced tariff on your broadband and phone package.

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Let us know your view on our service

Your thoughts and opinions play a vital role in helping us to shape the services we provide. We know that we don’t get everything right, and we really want to improve our services based directly on your feedback. It’s crucial therefore for us to learn and understand more about what we can do better.

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Check out our Money Advice Tool

Did you know that we provide a simple and free to use Money Advice Tool to help you make sure you’re getting the most from your money?

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Housing officer celebrated after saving customer's life

A housing service officer has been praised for his quick actions that almost certainly saved a customer’s life.

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Help with the cost of living

The rising cost of living has been in the news throughout this year, and we know that it presents a real concern for some customers. You may be able to get a payment to help with the cost of living if you’re getting certain benefits or tax credits. The good news is, you don’t need to apply, you’ll be paid automatically.

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Award nominations for affordable homes redevelopment

A new 170-flat redevelopment in St John’s Wood, London, has been shortlisted for two awards in recognition of the quality of affordable housing being provided for local people.

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Beware of scammers

Like many businesses, unfortunately we’re not immune to scammers imitating us to make fraudulent calls and texts. Callers often use tricks to persuade you that they are calling on behalf of a genuine company and may use techniques to try to get you to tell them your personal information.

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Manage my home

Emergency repairs

Report a repair through your customer account. If you need to report a non-emergency repair, you can let us know quickly here without having to call or email. To report an emergency repair, please call us on 0333 400 8222.

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