Covering your out of pocket costs
We recognise the importance of customers being involved in the decisions that effect their homes and lives and want to encourage our customers to get involved by standing as a representative on one of our customer groups.
We do know however, that for some the added out-of-pocket expenses that come with being an involved customer can put some people off.
So, we’ve worked with our customers to review our customer expenses procedure to remove the potential barriers that could prevent customers from volunteering their time to help improve services.
We’ve made the process quicker and easier and we will reimburse you for any genuine out of pocket expenses directly into a nominated bank account within a reasonable time frame.
If you have any questions on what you can claim for or need a claim form please contact the customer engagement team firstname.lastname@example.org.