Get involved

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We want to hear your views and make sure it is easy for you to help us make the services we deliver even better.

If you would like to help us, see below for all our current consultations so you can you can quickly and easily have your say or take a look at our customer groups.

If you would like to be notified when new opportunities are available or would like more information on ways you can get involved, please contact us.

USE YOUR CUSTOMER VOICE TO MAKE A DIFFERENCE

We are recruiting

Our customers, particularly those in our involved customer groups, have a strong voice in what we do, helping to shape the services we provide, letting us know where we can and should improve and helping to ensure that our customers are at the heart of our decision making. 

We currently have opportunities for customers to volunteer and join our formal customer groups - The Customer and Community Network (CCN), our Customer Overview Group (COG), the Customer Scrutiny Panel (CSP) and our Designated Complaints Panel (DCP).

Find out more

How to get involved with us

Attending a focus group meeting to look at a particular service or area of work. We can help with transport if you need it, you’ll be made to feel very welcome and we’ll keep things informal and listen to your ideas and views

As part of a digital focus group - completing short surveys through our website or answering questions over the phone

Giving feedback: look out for Facebook post where you can let us know what you think and what changes you would like to see.

Joining one of our more ‘formal’ tenant involvement groups including:

THE CUSTOMER SCRUTINY PANEL (CSP)

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CUSTOMER OVERVIEW GROUP (COG)

DESIGNATED COMPLAINTS PANEL

Independent Living Group

 The Independent Living Group is made up of customers who live in our sheltered extra care and housing for older people schemes. This group help our independent living service develop by offering customer insight and feedback from fellow tenants.

Focus groups

Our focus groups are made up of customers that meet regularly and provide insight, feedback and comments that contributes to the development of a range of services delivered by Aster. If you a interested in attending a focus group please contact us to register your interest.

Get in touch

Contact us to find out more

Send us an email and we'll bet back in touch with you as soon as possible.

Email us

Jargon buster

We consult with customers on various documents which can sometimes include abbreviations and terms that people may not be familiar with or understand. 

We try really hard to avoid jargon, but sometimes we can’t, because it may relate to our legal obligations, or other regulations.  

The Resident’s Network at the Housing Quality Network have put together a really useful jargon buster to explain the terms commonly used in the social housing sector. We’d like to share this with you to support your involvement with Aster, and to help ensure your voice is heard on the issues that matter to you.

Jargon buster

Community hub

WORKING TOGETHER TO IMPROVE OUR NEIGHBOURHOODS

The community hub is where you can report issues regarding your neighbourhood, communal cleaning and grounds maintenance service,  which will be sent to the relevant team to deal with.

If you are reporting a health & safety issue or a repair please contact your Neighbourhood Officer or the contact centre.

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Communal cleaning

Complete our communal cleaning form for things such as stair, windows, wall and bin stores

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Grounds maintenance

Complete our grounds maintenance form to tell us about grass cutting, borders and hedges

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Your Neighbourhood

Tells us about issues in your neighbourhood like litter, fly tipping, parking issues and graffiti

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Get Involved

Performance

We want to be open and honest with you about the standards we aim to achieve, whether we've met the targets we've set ourselves, and how we can improve.

Find out More
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Get involved

What's On In My Area

Search for your local events including IT training, volunteering opportunities or work placements, and other activities that give you lots of ways to get involved.

If you would like to attend a neighbourhood inspection, please contact your Neighbourhood Officer  to find out the date and time of the next inspection for your estate

Find out More Neighbourhood Officers
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Involved and Engaged customers

Have a look at the difference between involved and engaged customers.

How we work with customers

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