Get involved

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Customer voice is at the heart of what we do and your views and opinions are crucial to shaping the services we deliver both now and in the future.

We want to ensure we represent the views our customers and our Customer Voice team will make sure you can share your thoughts and opinions easily and at a time that suits you.

Our involved customer groups also scrutinise and review the way we work to make positive changes to how we provide our services everyday.

We’ll use this page to showcase key successes where our involved customer groups have made a difference to our service delivery.

If you would like to find out more or get involved, please fill out the enquiry form below and we’ll get in touch.

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USE YOUR CUSTOMER VOICE TO MAKE A DIFFERENCE

Our involved customer groups

Our customers, particularly those in our involved customer groups, have a strong voice in what we do, helping to shape the services we provide, letting us know where we can and should improve and helping to ensure that our customers are at the heart of our decision making. 

We currently have opportunities for customers to volunteer and join our formal customer groups - The Customer and Community Network (CCN), our Customer Overview Group (COG), the Customer Scrutiny Panel (CSP) and our Designated Complaints Panel (DCP).

Find out more

Our involved customer groups

THE CUSTOMER SCRUTINY PANEL (CSP)

CUSTOMER OVERVIEW GROUP (COG)

DESIGNATED COMPLAINTS PANEL

Customer and Community Network

Our Customer and Community Network is a committee which forms part of our governance structure. The group is made up our customers and senior executive and non-executive directors. The CCN has a central role to play in the key decisions we make at Aster, including scrutinising and challenging our performance, how we deliver our services to customers, the outcomes of our work, and importantly, because there are customers on the committee they bring the customers voice into our business at the highest level.

 

 

Jargon buster

We consult with customers on various documents which can sometimes include abbreviations and terms that people may not be familiar with or understand. 

We try really hard to avoid jargon, but sometimes we can’t, because it may relate to our legal obligations, or other regulations.  

The Resident’s Network at the Housing Quality Network have put together a really useful jargon buster to explain the terms commonly used in the social housing sector. We’d like to share this with you to support your involvement with Aster, and to help ensure your voice is heard on the issues that matter to you.

Jargon buster

Community hub

WORKING TOGETHER TO IMPROVE OUR NEIGHBOURHOODS

The community hub is where you can report issues regarding your neighbourhood, communal cleaning and grounds maintenance service,  which will be sent to the relevant team to deal with.

If you are reporting a health & safety issue or a repair please contact your Neighbourhood Officer or the contact centre.

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Communal cleaning

Complete our communal cleaning form for things such as stair, windows, wall and bin stores

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Grounds maintenance

Complete our grounds maintenance form to tell us about grass cutting, borders and hedges

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Your Neighbourhood

Tells us about issues in your neighbourhood like litter, fly tipping, parking issues and graffiti

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Performance

We want to be open and honest with you about the standards we aim to achieve, whether we've met the targets we've set ourselves, and how we can improve.

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Get involved

What's On In My Area

Search for your local events including IT training, volunteering opportunities or work placements, and other activities that give you lots of ways to get involved.

If you would like to attend a neighbourhood inspection, please contact your Neighbourhood Officer  to find out the date and time of the next inspection for your estate

Find out More Neighbourhood Officers
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Involved and Engaged customers

Have a look at the difference between involved and engaged customers.

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