If you are an existing customer looking to transfer to another Aster property, then the following information will be useful to you.
- Applying for a home to rent
If you want to move to another property, you will need to place your name on the local council’s housing register. We get our customers for our homes from the local authority. You'll usually have to bid through a choice-based lettings scheme.
Once you’ve registered, you’ll need to look at the adverts that come out every week and bid on the properties you are interested in. Please make sure you only bid on properties that you are interested in moving to and for which you are eligible.
Remember, even if you are nominated to us by the local council, Aster gets the final say whether you're offered the property.
- Please make sure your rent account is up-to-date
If you owe Aster any money, you may be automatically refused a move. You may only be allowed to move if you can pay the money you owe Aster in full.
If you are looking to transfer to another property we recommend that you keep a credit on your rent account. The easiest way to do this is to register with the Aster Group, My Account if you haven’t done so already.
- Please make sure your current home is in good condition
If you are nominated to us for a move we will visit you to inspect your home. If it is in poor condition, we will refuse to move you.
You will be advised what work you need to do to bring your home up to a reasonable standard.
If you have a repair which needs carrying out, please report it to us straight away.
If you have smoked in your home and there are nicotine stains, you will be asked to redecorate the property.
If we agree you can move home, you will need to remove all your possessions. If you don’t, you will be charged the full cost of the clearance.
- Other things to consider before you start bidding
Moving home can be expensive so we recommend that you start putting some money to one side to pay for all the things you’ll need to do when you move.
For example, as well as hiring a van or paying a removals company, you’ll need to pay rent in advance and may have to pay for things like curtains, carpets and white goods.
- What happens when my bid is successful?
It's quite likely your new home may be ready very quickly. Once you've bid, be prepared to move to your new home quickly.
Visit our applying for a home to rent page to see the whole process; from applying for your new home to signing your tenancy agreement.
- Rent in advance
We will ask you to pay between two and four weeks’ rent in advance, even if you are on housing benefit. The property advert will tell you how much the weekly rent is, so you can work out how much rent in advance you need to pay.
- Four weeks' notice
Even though you are transferring to another Aster home, you still need to give four weeks’ notice to quit on your current home. The lettings team will go through this with you when we visit you to look at the condition of your home. You can print the notice to quit and send it to us.
- Returning keys
When you have moved home you need to ensure that all keys are returned to your local office. You should return the keys by 10.00 am on the following Monday. If you don’t, you will continue to be charged rent until the keys are returned.