Rent changes

Changes to your rent from April 2022

Changes to your rent from April 2022

There’s lots happening at the moment that might affect the money we all have to spend each month. From energy price rises to changes to Universal Credit, increases in social and affordable rent as well as interest rates and national insurance rises, we understand that this might be a worrying time for you.

Over 90,000 people rely on us to provide them with a safe, secure home. The rent you pay goes towards maintaining your home and having someone available to help you with a tenancy query.

To read more about the services we provide and the investment we make in our homes and our communities – click here.

Your rent from 2022

From 1 April 2022 you will notice an increase in your rent.

We use the government’s social and affordable rent calculation to work out how much your rent will be from April.

The increase this year will be 4.1%. The calculation uses the Consumer Price Index (CPI) figure from September every year, plus one per cent. The CPI figure was 3.1% in September. The interest rate in December as a comparison rose to 5.6%, and by April is forecast to be 6%.

For around two thirds of our customers this means they will see an increase of between £2.50 - £5 a week in their rent.

We understand that any rent increase can be worrying, and we’re available to answer any questions or concerns you might have.

Service charges

Some customers also pay service charges for a range of services we provide such as grounds maintenance or lighting in communal areas. Each year we look at how much we’ve spent providing these services and adjust service charges accordingly. Most service charges are variable which means that they could go up as well as down.

If you pay a service charge, we’ll be sending you a letter in February which will show how much your service charges will be from April.

Help to manage your money

Your rent and housing costs are an essential element of your household budget, and we will always support customers who need additional help and advice around maintaining their payments and sustaining their tenancy.

If you’re worried about paying your rent, we’ll do all we can to help you to manage your account. Call us on 0333 400 8222 and our customer accounts or financial wellbeing teams will help where they can. 

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can use our free Money Advice Tool, which helps with budgeting and checks you’re accessing all the support available to you.

We can also help you to access local food banks if you need them, as well share information about our new tenancy sustainability budget with you.

For advice on how to reduce energy use in your home click here.

Answering your questions

We’ll be getting in touch with you again in February to confirm the details of your new rent payment, but in the meantime, we’d encourage you to talk to us if you’re worried about paying your rent or other charges.

You can call us on 0333 400 8222 or visit our MyAster portal for more support and advice.

In the meantime we've answered some of the questions you might have below:

Yes - from 1 April 2022, along with most other housing associations we’ll be applying the governments rent standard formula of CPI+1% (Consumer Price Index). This will mean that you’ll see a small increase in your weekly/monthly rent.

For around two thirds of our customers there will be an increase of between £2.50 - £5 a week in their rent.

Around 90,000 people rely on us to provide them with a safe, secure home. Each year we invest tens of millions of pounds in maintaining and repairing your homes and delivering the essential housing services you need from us.

The rent we receive goes towards maintaining your home and having someone available to help you when you have a tenancy query. We’ll continue to invest to ensure our properties and communities remain safe and well maintained.

To read more about the services we provide and the investment we make in our homes and our communities – click here.

We invest the money we receive from your rent into improving and maintaining our existing homes and providing a range of services to our customers.  

When things like the cost of living, construction materials, travel and borrowing rises, so too does the money we need to spend as a business to make sure your homes are well maintained and to continue to provide you with modern, reliable services.

Please let us know if you’re worried about increasing bills so our team of financial wellbeing advisors can help you get the right support and advice. You can reach us on 0333 400 8222 or visit MyAster where you can chat to us via our Live Chat service.

We can provide advice about how to manage your tenancy, help you set up realistic repayment schedules if you’re in arrears and we can also connect you to other support services in your community if you need them.

You can use our free Money Advice Tool, which provides guidance on budgeting and will help you check you’re accessing all the support available to you.

 

If you’re concerned about paying your rent, please don’t suffer in silence, our customer accounts and financial wellbeing team are there to help you if you’re worried. Please get in touch with us as early as possible, so we can help you understand your options. Call us on 0333 400 8222 to get started.

We can also help you to change career, swap roles or look for a new job after some time away from working. Our dedicated into work officer can support you through our digital college service, and help you get the skills you need to start a new role. Call us on 0333 400 8222 to find out more.

If you’d like help with a specific job search, we can put you in touch with your local Job Centre who have access to a range of opportunities.

 

Many of our customers do get help to pay their rent by claiming either Housing Benefit or Universal Credit. If you’re struggling to pay your rent, you could be entitled to some help. We encourage all our customers to check if they’re entitled by using our free Money Advice Tool. Alternatively, you can phone us and ask to speak to our Financial Wellbeing Team on 0333 400 8222.

Our Financial Wellbeing team can help you understand what you’re entitled to and help you to access this if you’re not currently receiving it.

We can also help you if you’re submitting a new benefit application or even if you’re considering an appeal. Last year 84% of new benefit applications we supported our customers to make were successful and 85% of the benefit appeals we enabled customers to make were also successful.

In most cases your rent will go up by 4.1%. We’ll be following the government’s social and affordable rent setting measure, so for around two thirds of our customers this means there will be an increase of between £2.50 - £5 a week in their rent.

Your rent will go up from 1 April 2022 and will be no more than one per cent more than the consumer price index (CPI) which is taken in September every year and last year was 3.1%.

The CPI is calculated each year to show inflation across the country. We understand that any rent increase can be worrying, and we’re here to answer any questions or concerns you might have.

If you pay your rent every week, your rent will increase from Monday 4 April 2022. However, if you pay once a month, your rent will go up from Friday 1 April 2022. We’ll write to you over the next few weeks with your new rent information.

You might have your rent paid to us by Housing Benefit or Universal Credit. We’ll tell Housing Benefit how much your rent is, so you don’t need to contact them. However, if you claim Universal Credit, you’ll need to tell them yourself and we’ll write to you in March to tell you exactly what you need to do.

No, we’ll ask your bank directly to pay us the new amount, giving you at least five days’ notice. Your direct debit will be recalculated based on your new rent and we will tell you the new charge by letter in February.

 

Yes, if you pay by standing order, you’ll need to tell your bank to pay us the new amount. You can find the new charge on your rent increase letter, which you will receive in February, or you can phone us on 0800 300 8222 to ask for your new monthly amount.

Your tenancy agreement will show you how many weeks you’re charged over the year, it could be 48, 50 or 52. If you multiply the new rent and any service charge by the number of weeks and divide it by 12 you will get your new monthly amount. Alternatively, you can call us on 0800 300 8222 and we can tell you your new rent.

 

You might pay for additional services such as shared lighting or grounds maintenance via a service charge. Each year we look at how much we’ve spent providing these services to make sure you’re paying the right amount. Service charges are variable, which means that they can go up and down. We’ll write to everyone who pays a service charge in February 2022 to provide information about any changes to service charges from April 2022.

MyAster is a one stop shop which allows you to update and get information about your tenancy at a time that suits you. You can pay your rent and view your account online using the MyAster customer portal. Register or log in at my.aster.co.uk. You’ll also find useful information on our My Money page on MyAster. You can use the Money Advice Tool to see if you’re entitled to any benefits and get help and advice with how to apply.

Alternatively, please call us on 0333 400 8222.

You can contact us for further information about your rent increase on 0333 400 8222.

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