Rent changes

Changes to your rent from April 2024

15 APRIL  2024

Your new rent charges and (where applicable) service charges for the 2024-25 financial year will be applied from the start of April.

The rent you pay ensures we can continue to provide all our customers with a safe, secure home. It enables us to provide our maintenance services, invest in improvements to homes and communities, and have colleagues available to support you.

Why is my new rent based on 53 weeks?

There are 53 Mondays in the 2024/25 financial year, which runs from Monday 1 April 2024 until Sunday 6 April 2025, with the last Monday being 31 March 2025.

This happens every five or six years, because there are 365 days in a year or 366 in a leap year. This breaks down to 52 weeks in a year plus 1 day, or in a leap year 52 weeks plus 2 days. These extra days then accumulate to add an extra week to the year.

This means:

  • If you pay your rent monthly, we will use the following calculation: new weekly rent charge multiplied by 53 then divided by 12.
  • Universal Credit (UC) will not cover the 53rd Monday. So, all UC customers who receive the housing element will need to cover this charge.
  • Housing Benefit covers all chargeable weeks so are not affected.
  • You can pay this over the course of the year, and in most cases is a few £ a week, for example, weekly rent of £200 divided by 53 = £3.77 per week or if you want to pay monthly = £200 divided by 12 = £16.67

Those who have older tenancies which include rent free weeks are not affected.

Help to manage your money

Our team are available to help you with advice and support and we will do all we can to help you manage your money. If you’re worried about paying your rent or service charges you can call us on 0333 400 8222 to speak with our financial wellbeing team.

Last year we helped families access over £577,703 in additional income and supported 2,954 people.

We can help you set up realistic repayment schedules if you’re in arrears and connect you to other support services in your community if you need them.

You can also use our free Money Advice Tool, which helps with budgeting and checks you’re accessing all the support available to you.

Answering your questions

You can call us on 0333 400 8222 or visit our MyAster portal for more support and advice.


How to pay your rent

Options and methods available.

View more
How your rent is charged

When is rent charged and when you have to pay.

View more
Annual rent changes

When and why rents are changed.

View more
Service charges

What they are and why you have to pay them.

View more
What happens if I don’t pay?

A brief guide to our rent collection process.

View more
The Rental Exchange

Sharing your payment data to get you better deals.

View more
Home Contents Insurance

Information about getting insurance cover.

View more
How to contact us

When and how to contact our account teams.

View more