It’s good to talk

When and how to contact our account teams

If you are struggling to pay your rent it is really important that you tell us.

We can offer advice and help and even come to an arrangement for you to pay off any debt you have with us. We can even put our recovery actions on hold for a short time if you keep in touch with us and stick to any agreements we might make with you.

If you are experiencing difficulty please phone our call centre on 0333 4000 8222 and ask to speak to your customer accounts team.

How to pay your rent

OPTIONS AND METHODS AVAILABLE

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How your rent is charged

WHEN IS RENT CHARGED AND WHEN YOU HAVE TO PAY

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Annual rent changes

WHEN AND WHY RENTS ARE CHANGED

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Service charges

WHAT THEY ARE AND WHY YOU HAVE TO PAY THEM

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It’s good to talk

WHEN AND HOW TO CONTACT OUR ACCOUNT TEAMS

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What happens if I don’t pay?

A BRIEF GUIDE TO OUR RENT COLLECTION PROCESS

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The Rental Exchange

SHARING YOUR PAYMENT DATA TO GET YOU BETTER DEALS

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Home Contents Insurance

INFORMATION ABOUT GETTING INSURANCE COVER

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