when and how to contact our account teams

If you are struggling to pay your rent it is really important that you tell us.

We can offer advice and help and even come to an arrangement for you to pay off any debt you have with us. We can even put our recovery actions on hold for a short time if you keep in touch with us and stick to any agreements we might make with you.

If you are experiencing difficulty please phone our call centre on 0333 4000 8222 and ask to speak to your customer accounts team.