COVID-19 update for customers

We’re working hard to provide you with a reliable customer service every day as we all continue to adapt to living with COVID-19.

Now that government rules have relaxed, we want to make sure everyone feels comfortable when we visit you at home.

During all appointments, we’ll continue to maintain social distancing where possible, we will keep spaces well ventilated by keeping windows open and we will clean down all areas we use in your home.

Although it’s no longer a legal requirement to wear a face mask, please continue to wear one if you feel more comfortable when we visit you at home. If you would like our colleagues to wear a face covering while in your home, please ask them to do so when they visit.   

Please be reassured that you don’t need to do anything if you’ve reported a repair to us. We’ll be in touch when we’ve arranged a date for this work to take place. We do however ask that if you or a family member are self-isolating or have COVID-19 symptoms please contact us on 0333 400 8222 to re-arrange any booked appointments.

We’re proud to be part of the Service with Respect campaign to make sure that all customer service workers are treated with respect while doing their job.

Contacting us

Our offices are closed to customers, however our contact centre remains open and you can still reach us by calling 0333 400 8222.

To avoid waiting in a queue to speak to our contact centre you can also reach us through our MyAster portal, via email, or via our call back system, which will hold your place in the queue and we’ll call you when you reach the front.

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