Rest assured, help is on hand

Connected Living - Return Home

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Welcome home. We’re here to help you feel safe at home after your hospital stay.


Connected Living - Return Home is a monitored home alarm unit and pendant that at a press of a button will notify our monitoring centre when you need help.

Enjoy your first four weeks FREE after returning from an overnight hospital stay.

Expect only the very best - We are experts in what we do and have years of experience and knowledge to help you or your loved one live safe and well.

We are here for you - Our people are the best, friendly and reassuring, We are here for you whenever you need us, day or night

We’re here to help you stay safe, happy and independent living in your own home.

 

How does it work?

  • Step 1 - Press the button on the unit or pendant to call our specialist team 
  • Step 2 - We are on hand straightaway. We will listen to your needs and will call your nominated contact, carer or emergency service dependent on the situation

Sleep tight day and night

How much does it cost?

Free for the first 4 weeks then £15.50* per month

You connect - Free (postal and registration) 

Aster connect - Free (installation and registration)

*all price are subject to VAT, you’re likely to be exempt from VAT if you have a long-term illness or are disabled.

Accredited and audited by the Telecare Services Association (TSA).

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WANT TO KNOW MORE

Frequently asked questions

You’ll qualify if you have a disability or a long term illness.

The alarm plugs into your phone line and electricity supply. You can then call for help by pressing your wearable pendant or the button on the alarm unit.

The call handler will know something has happened and call your contacts or the emergency services.

We’ll install urgent alarms within two working days and the rest in five working days.

You will need to have a working phone line and an electricity supply near by.

Yes you can. We have several alternative devices that can alert you by either flashing lights or by vibrating. These devices can be worn around the wrist, on your belt or can be put on your table/shelf or fixed to the wall. 

Yes you can.  The charges will be set up automatically once the four weeks are over.

You will be charged the standard monthly rate for the Connected Living – At home package.  There are no hidden charges as the installation/registration were free.

No problem at all.  Give us a call and we can talk to you about anything we can help you with and we will send you pre-paid jiffy bag so you can send the equipment back to us free of charge.

No problem at all, give us a call on 0333 400 8299 anytime between 9am-4.30pm Monday to Friday and we can help you with any concerns that you may have.

Need to give us a ring?

0333 400 8299

You can phone us on this number Monday to Friday 9am to 4.30pm.

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